Windrush

We have stayed here for the last few years and each year it has been getting worse. This year we paid well over £2000 for May half term week which is the week we always have and this year there was dirt, dust cobwebs spiders and even mice which when I phoned sykes they just said we will send the housekeeper up no apology or anything. A man turned up who said he was th housekeeper with a trap and admitted they had a mouse problem as they have chewed through the dishwasher pipe before but does not know how they get in not very happy with his response especially as we had young grandchildren with us. The mattresses were stained and loads of other problems which are too many to list and all sykes told us was the owners would give us back £240 which we took but were disgusted with such a feeble amount with what we had paid and the state of the property and maintenance and having been very ill was very upset with the house this year and things still have not been rectified that have been complained about each year

This property is in desperate need of some TLC, upgrades and repairs. Promotional photos on Sykes cottages website are not the reality of what you get with this accommodation. We paid a premium price as we expected to, for a Christmas week rental, however we were extremely disappointed with the standard of the facilities and the cleanliness of the property. This is not a premium rental; this is only 1 star at best and that rating is based purely on its fabulous location. Sykes cottages need to urgently re-evaluate the current 4 star rating to give a more accurate representation of this tired property. The property smelt damp and musty. The first day was spent purchasing fragranced diffusers, cleaning products and Christmas decorations to make the rooms look festive. The single token Christmas tree provided in the lounge was old, dusty and looked like it had been dragged up from the basement. The welcome offerings were very minimal for a party of 8 adults. Dusty fittings and plenty of cobwebs, dirty skirting boards and patio door surrounds. Tired and very distressed furniture, including the beds. The internal bannister is held together by black plastic bag ties. The dining table sits 6 adults at most. The internal doors are chipped and scuffed with large chunks missing from the door closures. Black mould was present around the window frames of the first-floor double bedroom and around the en suite bathroom shower. The top floor shower outlet was blocked and nearly caused a flood first time it was used. Fortunately, there was a plunger on site, so we were able to unblock the hair and debris blocking the drain. Guests should not have to do this. The duvets on every bed were paper thin and had duvet covers that were not long enough so did not fit, old blankets were used to disguise the gap. The pillows were ancient, flat and well used, the ones that had pillow protectors were dirty. The mattress covers were older than the pillows and of a very poor state of repair. The TV remote was broken and a challenge to use to even get the TV to come on. The information booklets are tattered, dated and do not resemble half the appliances. We were promised a basket of logs for the open fire and got a few lumps of coal left for us instead. The garden is overgrown and unkept with little resemblance to the promotional photos. There was an upturned patio table full of stagnant water on the balcony and old rusty furniture piled up in a heap at the back of the property. Generally, the external lighting is poor, some lights appear not to work which overall is a potential safety hazard when arriving back in the dark as the steps are slippery when wet. There is a section of clothesline strung across the top of the path that nearly garrotted a guest as it was not visible in the dark. There is no handrail for the steps leading up to the front door for those guests with restricted mobility. The limited access to the property was not mentioned on the Sykes cottages bookings page. It gives no pleasure to have to write this review, but this rental property is not value for money on any level. We had no choice but to make the best of it due to the large party of our friends and family travelling to Cornwall who were already booked into their own far superior accommodation across Mawgan Porth. Not a property we would consider ever visiting again

We would like to book the property for Easter week next year subject to the price being okay..

Thank you for a lovely break.. The house keeper also provided details of up to date weather conditions-- it snowed heavily the previous day- and meant we were able to travel reasonably confident that the main roads were passable. The house is in a superb position with stunning views overlooking Mawgan Porth., and a short walk to the beach, although quite a steep incline. The dog didn't see this as an issue :)

We usually stay at TheShack but last time we were disappointed because it was dirty and the windows were still misty because the glass needed replacing.. We went to Windrush this year it’s a fantastic house with fantastic views and very clean windows ! and comfortable beds. The beach is only short walk away down the hill . We have already booked Windrush again for next year.

Beautiful location lovely views

We all loved the house and the facilities were very good.. Personally, I had difficulty climbing up the steep steps to the front door. A hand rail would have helped a lot. I chose this house because of the master bedroom being on the ground floor.. The difficult front entrance was a bit of a surprise...….

The house was spacious.. Everything catered for. Beautiful position and a safe garden for children. Loved it and miss already

A lovely home with an amazing view, very comfortable, clean and welcoming (tea and biscuits) would definitely book again!

Beautifully appointed house, more equipment than expected and so close to the beach.. The book of information was most valuable. Also fantastic weather!!

The property was beautiful, clean and welcoming, fantastic location, would definitely recommend to anyone looking to holiday in the area.. Thank you!

Nice location & Good sized accommodation with faboulous views.. The downsides were as follows. 1. Garden had not been properly cleaned of dog poo. I spent 30 mins on the first day having to clean up 2. The general cleaniness of the property was poor. Dog hair matted in the door ways and lots of dust settlements. Would also recommend for this property having a washer,dryer and a TV remote system that works..

The boiler stopped working on the Sunday.. I stayed at the property whilst my family went out for a meal in the hope it might be fixed. Arrangements to get it fixed on the Monday did not materialise and it was then fixed Tuesday morning. Boiler then failed Friday night. So three nights/mornings no heat, and to start no hot water before found Emerson; damp towels lots of phone calls etc. Your company was aware of this and called me on the Monday when compensation was mentioned. You were to speak to the owner and agree a sum to offer. I said for you to call back after it was fixed on the Tuesday but you failed to do so. I tried to call you a number of times but got fed up of waiting on the line. The number in question was 01647 433593. Would be good to get a call.

Had a fab holiday the property was as described, brilliant location and great facilities provided would definitely recommend and consider rebooking thank you..