Bromred2401
May 2022
Lovely cottage, in a Perfect place for visiting North Yorkshire however once inside very let down,
Wasn’t allowed to check in half an hour early (4.30pm instead of 5) so we decided to go and do the shop
To pass time, checked in at 6ish,
At a first glance very basic and not much like the pictures, but we decided to make it what we could, however it appeared very quickly the place was
Filthy, the sofa was so dirty we had get a throw out of the car to sit on it, we wiped over
Work surfaces but nothing available
To clean floors which were covered in dirt and hair,
In going upstairs to the double room to put the bags it became apartment very quick there was a funny smell, turns out there was a huge urine stain on the valence sheet, (clearly not been changed) called the ‘caretaker’ to be asked it’s 8pm on a Saturday what do you want me
To do! I asked for the bed to be changed to be told no one was available, after a few words he arrived ten mins later with a new valence sheet, he agreed to help me
Change it as the mattress was heavy, on pulling the mattress back the bed was thick with hair, although this is a dog friendly cottage you don’t expect the bed to be thick with hair, I called out letting company on Monday morning who offered a reclean there was thick dust everywhere, sofa was filthy, curtains had stain marks on, bed and floors full Of hair, cooker had dials missing and the fan did not work, fag butts outside the front door just to name a few, it was agreed the cottage would be cleaned on the Tuesday morning, upon coming back it was cleaner but still
Not to standard, bed still full
Of hair,
Last straw was when stripping the bed to leave that the quilt and pillow bit had blood stains on them!! This was clear to see so pure ignorance that they made the bed with this on, Also looking at reviews on another BOOKING website since returning home
This has happened more than once! Clearly
Don’t care :(
Please if you do book this cottage check the bed and if you aren’t happy demand a clean,
I have reported this to the letting company who have stated it’s not to standard but the family that own it basically say it is pet friendly and that’s what to expect! Won’t even acknowledge the blood issue,
Such a shame as it’s a lovely cottage with so much potential
If it had the right kind of owners,,
Also a little note that the toilet is downstairs so not very good for those who struggle with stairs etc,,