Mr Macdonald
June 2018
Entry was difficult because no emails had been answered and we had to phone the company when we arrived.. Not a good start.
We feel that for £320 a night for 4 people, we should have had a luxury stay. There was no milk or welcome food pack (eg small loaf, jam, butter, milk to make a small breakfast).
The website states entry after 3am and leave before 10am (very early for 4 people with one bathroom on a Sunday!) - not long enough considering the price paid.
The shower door and other areas were not very clean and there were no toiletries in the shower area except a bottle of hand washing liquid near the sink and an empty can of air freshener! We had to use that to shower because we thought there would at least be shower gel. There was one hand towel between 4 people!
Although the cottage was in a lovely position, for the price charged we expected more luxuries. If we wanted cheap and cheerful, we could have booked that type of accommodation and it would have included a breakfast and probably more facilities.
************************* Owner Response********************************
Thank you for taking the time to submit feedback. We always welcome opportunities to improve our properties. We are disappointed to hear that you did not enjoy your stay for the reasons stated. It is important to point out that Sykes Cottages are all fully self-catering properties and so, unless it is stated in the description regarding what is provided, it is essential for customers to bring all that they need for their stay including toiletries and food. Prior to your stay, customers are provided with the key collection details and check in information. For this property the check in and check out times are 4pm and 12pm, respectively. This booking was for one night and cost a total of £282. We are sorry to hear you were not happy with the cleanliness of the property, as this property regularly gets full marks on cleanliness in their feedback.