Thirlmere Suite Keswick, Cumbria

It would have been useful to have hooks in the kitchen to hang tea/hand towels.. The frying pan had lost its non stick and had a build up of charcoal on its surface so not used. Plus one wooden spatular which had a split in it and probably harbouring bacteria. Otherwise the cottage was very clean and comfortable and we would not hesitate to return.

This was a fantastic holiday, the views of the lake from the lounge window were spectacular and the owners were really friendly and helpful.. It is an ideal base for exploring the lake district and there are lots of walks leading from the property.

Stayed in this accommodation for several years now and will keep returning. Always get a very warm and friendly welcolme. The owners could not be more helpful for any queries you have regarding the area. The atmosphere when you walk through the door is very calming and relaxing. It is nicely furnished and very comfortable. Table and chairs outside - lovely on a warm day. Great views over the mature gardens and Thirlmere which you can easily walk down to on a short path at the bottom of the garden.

Being able to sit eating breakfast with uninterrupted views overlooking Thirlmere reservior was an absolute treat! This hotel with self catering appartments is in an absolutely idyllic setting. And because the water is a reservior as opposed to a lake, no motor craft are allowed - we didn't even see a canoe - so a perfect millpool. Property is set back from the road, so no traffic noises either, and surrounded by mature, well-groomed and landscaped grounds. Apartment was very spacious - slight critiscism about the lack of work-top and storage space in the kitchen - fine if you're only going to sort yourselves out with breakfast, but a bit frustrating if you're preparing evening meals too. We ended up storing our potatoes in an empty drawer below the cutlery - and we forgot to take them home with us, so I hope someone's found them! Kitchen adequately equipped but not a single sharp knife in the place - had to go out and buy one! Spacious and comfortable bedroom and bathroom. Another slight gripe is that we were able to hear the residents in the suite above us - we could hear snoring and very creaky floorboards through the cieling - sounded like someone was pacing the room whilst suffering with insomnia. Hotel owners were very friendly and informative - we didn't eat at the hotel, but apparently the fine dining is highly recommended. It was very quiet whilst we were there, undoubtedly due to several cancellations because of the bad weather. Overall, the gripes were relatively minor and didn't affect our enjoyment of the venue. Previous self-catering holiday lets have included a complementary, small 'Welcome Pack' - bottle of wine, bottle of milk, packet of biscuits etc - we didn't get one with this venue - though not essential, it would have been a nice touch.

Service can not be faulted we liked the quality of the apartment scenic quiet location (just right for us) great bedroom and spacious lounge shortage of various items should have been rectified by now

Lovely apartment, had a thoroughly good weeks holiday. would definitely stay again.

The setting is lovely with fantastic views. However, the cottage was cold and the central heating was limited even though we had snow. We were led to believe that there were facilities available. e.g. hotel, bar and amenities, but non of this was available in January. We had no hot water for 2 days and once we found someone to complain to the thermostat was turned up which gave us hot water and an appropraite level of heating. However, the heating was out of our control. It was turned off at 10am and didn't come on again until 4pm.

This is situated in a beautiful position overlooking the reservoir with great access to walks. Although if you dont have transport be aware that there is little else to do. The cottage itself, whilst being well appointed, was disappointing in that it had not been aired when we arrived and hence was cold. The heating and water was set at such a low temperature, that it remained damp and cold with limited hot water. Once we complained to the agents this was rectified but even so the heating was switched off at 10am and did not come on again until 4pm. It was snowing outside and my wife was recovering from a year of cancer treatment. Hence what would have been a good break was seriously ruined.