Eva was very nice and always took care of our concerns. There were only two bedrooms, however, and none of them three. We assume that the third bedroom was deliberately locked, as we were only two people occupying the house. Since we didn't need the third bedroom, it didn't affect us. It was a shame that certain things were reduced to a minimum, so for the two of us only two towels, two bath towels and a tea towel were available.