Dear sir madam ,,when we arrived at the apartment we found a glass door on the down stairs bathroom badly cracked and in a dangerous condition we informed the key holder ,who said he knew about it..and asked us to send a photo of the door we did straight away, but found it odd that he was aware of it..we then found the kettle was broken and the iron badly burnt again we informed him about this.this was in the first few hours of arrival..the place was clean ,but it was a lot cleaner when we left.