Pen Y Graig Holyhead, Gwynedd

My family and I spent a lovely week in Treaddeur Bay during October half term. It is a lovely part of Anglesey to visit and isn’t too far from a range of large retailers in Holyhead in case you need anything. There are plenty of nice eateries and a nice selection of beaches all within easy reach. Unfortunately upon arrival at the cottage was an issue, it would seem that all of the extra cleanliness measures that have been in place due to Covid were deemed no longer necessary at this property – as I have also noticed is attested to in other recent reviews. There were crumbs in the bread bin, cookie tin, on the kitchen surfaces (which were also constantly sticky) and cupboards. There was grease from previous occupants splashed up cupboard sides near the hob, cupboard fronts were dirty and the rubbish bin needed disinfecting. There were layers of dust on most things, most notably the photo frames in the hall way. Unfortunately the only cleaning products provided was washing up liquid, so we had to purchase our own. The beds and pillows were very soft – perfect if you like that kind of comfort. There isn’t much storage in the main bedroom as only half of the wardrobe can be used by guests, there is also a chest of drawers available. There is a certain scent to the property, which turned out to be damp as there is black mould in a corner of the main bedroom and conservatory and damp traps can be found in most rooms to try and mitigate against this. The hot tub was plenty big enough for the 4 of us – however the owners have preset the temperature to go no higher than 37 degrees – which at this time of year meant it rapidly dropped to 35 degrees which just wasn’t warm enough. However, a simple Google search provides you with the information you need to override this. There was also insubstantial hot water provided from the boiler to be able to use the jacuzzi bath. The log burner is a lovely feature in the living room and gets the room nice and toasty – however make sure that you clean up ALL of your ashes or else you will receive a complaint from the owner. The garden is advertised as enclosed and dog friendly – it most certainly isn’t enclosed at the back and could be quite dangerous for an inquisitive dog. There is however, a picnic table here where you can get lovely views over the bay on a nice day. The departure time is strictly 10am on day of departure, we were being rushed out by the cleaners from approx. 9.30am. The sting in the tail from this holiday were the accusations that were made of us and the penalty fees that were imposed once we were home to the tune of an almost additional £150. Accidentally one of our children got a slight mark on one of the single duvet covers – the owners alleged that we left ALL of the linen and towel heavily soiled and claimed they had to be laundered twice at an initial estimate of £50 which when formally invoiced increased to £84. Photos of 2 towels with what looked to be fake tan or foundation were also sent to us as evidence of our ‘mess’. They were most certainly not towels from our stay. In any case as the stain on the bedding was spotted pre wash as the photos sent to us show, I would have expected a pre wash stain remover to have been used to prevent double laundering. The grill pan had seen better days and had rust on it, but was still usable. Upon using it the rusty screw holding the handle to the pan fell out – we were invoiced for a brand new grill pan (with 2 pizza trays added on) surely this is wear and tear of their own equipment which isn’t the responsibility of guests to foot the bill for. It was also alleged that we had damaged a leak prevention seal around the bath. We had seen no evidence of one of these during our stay, let alone damage one. No signage was evident either to warn people to be careful as such a measure was in place – which would be useful for guests staying in the future. It feels to us that an opportunity was taken to unscrupulously get more money out of us the renters and has left a very bitter taste in our mouths. I would advise to rent this property with caution (and possibly not with children in case they get a mark on anything or accidentally damage something) as we even had a complaint that a hairdryer had been left in the wrong bedroom! The irony of the cleanliness not being up to scratch when we arrived is uncanny. I was very disappointed with Sykes handling of these claims as I apologised for the ‘damage’ that we had caused and ultimately agreed to pay the extortionate laundry bill which I expect based on the original lower estimate had other elements lumped into it. At no point was I given the option of a more cost effective replacement of the single duvet cover and it would seem in contrast that no attempt was made to repair the grill pan, a new item was immediately sought. It was very much the owner is correct is what they are claiming, pay up. I only wish I had had the hindsight to take pictures of the cottage upon arrival and sent invoices for our cleaning product, cleaning time and air freshening products!

Best place we have ever stayed with Sykes highly recommended

Absolutely fabulous 5 star cottage everything you could need to enjoy your .... Absolutely fabulous 5 star cottage everything you could need to enjoy your holiday has been made available appart from the BBQ (which unfortunately was unusable) Please note the garden is not enclosed ( but our dog was tethered with a towing rope & had the full run) within easy walking distance to the beautiful beach Plenty of places to visit & the hot tub was icing on the cake We will definitely book again

The location of the cottage was excellent.. It was very private and not directly overlooked, yet it had great panoramic views of the surrounding countryside. The hot tub was a great feature which we used every day. On the negative side the garden is not secure for dogs with a gap at the end of the fencing and a raised part which opened up to unsecured open roughland, also the internal bath/jacuzzi leaked so much that we were unable to use it, so had to just use the shower. It was reported and a handyman did try and fix it within an hour of being reported but it still leaked (another part has to be ordered). Overall these two issues did not stop us from not having a lovely break and we would highly recommend this beautiful home to our friends.

Excellent customer service from Sykes as always.. Very easy booking system. Perfect location, excellent listing. Great communication from the owners with step by step instructions. We had a wonderful time making glorious memories. Looking forward to our next holiday already booked with Sykes. Many thanks the Coull family x

Great little cottage in a well placed location.. The surroundings are beatiful. The cottage is well laid out and feels very homely. The owners have put alot of work into this. Plenty of space and well equipped. Good amount of parking at the front. Enough for 2 cars and may be enough for 3. The hottub was a nice touch. Many late nights in there followed drinks in front of the log fire in the main room.

Excellently equipped cottage in a beautiful location.. Everything you need is in walking distance, though the rest of Anglesey is easily accessible. Whatever you do there is a relaxing hot tub waiting for you at the end of the day.

The cottage is in a good place for eating drinking and going out for some lovely walks.. The cottage itself was amazing quiet comfortable plenty of equipment hot tub a bonus, bedrooms light and airy sitting room cosy. The dog loved the garden

The bungalow was fantastic.. ..everything we needed. Unfortunately the weather was shocking.....hey no!

A lovely holiday cottage.. . Thank you

A well appointed and comfortable holiday home. Enough room for 6 adults plus a dog. Though 4 would be a better fit. Note there is no wheel chair access so it is not suitbale for those that use one. Located a 10 min walk to the beach, pubs and resteraunts it is ideal for the area. It is in a quiet location though you will be awoken by the seagulls!! The hot tub is a very welcome addittion to the place and the garden is also secure to allow your dog to roam without worry. There is parking for 2-3 cars and a selection of games, films and internet to keep you occupied during the bad weather.....which unfortunately we had far to much of this time around ! :-(

Not quite as clean as would have expected ( collection of stuff down sofa cushions etc ) but generally very nice.. Hot tub a definite plus. Relaxation spoilt by random maintenance guys appearing?? To strim ... To check hot tub.... Always at times when we were least expecting it. Why not on changeover day?

States in brochure 5mins walk to beach unfortunately it takes at least 10 mins in car and a good 20mins walking.. Cottage states completely enclosed back garden which it isn’t especially for a small dog. The cottage was very well equipped and clean, the hot tub was a real bonus.

Our holiday home was excellent, it was clean and furnished to a very high standard, but two of the bedrooms smelled very strongly of damp - one so much (the middle bedroom) that our son could not sleep in the room as we had planned.. This was very disappointing. We also noticed damp on the walls in the store cupboard. Although an excellent house, we cannot recommend it to others because of the dampness issue and feel it should not be rated as 5 star with such a dampness problem.

The privacy and comfort, lovely pillows

This house is amazing.. Great backyard, BEAUTIFUL house and amazing beds topped off with supurb hospitality and location. HIGHLY RECOMMEND!!!

When I contacted the lady she was very polite even though I had confused myself over receiving the email about the cottage (my dog had had an operation and I wasn't thinking too clearly).. The place is beautiful and decorated to a high quality. The place was comfortable and felt like home away from home. I had arranged to stay at this cottage for my dad's birthday and he had a great time. I would describe this place as somewhere you could make family memories. The attention to detail was second to none, thinking of all possibilities such as providing books to read, cookery books for baking on potentially rainy days, picnic plates and pretty much every kitchen utensil you could think of! My only suggestion (and this is in no way a criticism and exceedingly small) would be for a pizza cutter because for the life of me I couldn't find it and I am pretty sure there will be one somewhere as there was everything you could ever want in the kitchen :) I hope the way we left the place is to the owners satisfaction and if in any way not, please do not hesitate to contact myself. I feel that is the least I could do considering all the thought and care the owners have put in to ensure the stay at this cottage was the best it could possibly be for everyone who stays.

We (my wife, daughter and myself) stayed here for four nights in February. It was exactly what we needed a really peaceful and comfortable home from home. There are several beaches/coves within walking distance which were great to explore. There is a Morrisons and Tesco a couple of miles away to get all your groceries. The house had everything you need including a private hot tub which is not overlooked.

Superb property.. Peaceful and comfortable. Sky Movies nice added bonus. Close to beaches and coves. Supermarkets within 3 miles. Only minor point for improvement is the road to the property has some large pot holes which were not great in a low profile car

Very well equipped and cosy cottage.. Great hot tub. About 10 min walk to beach. Local pubs ( seacroft, Black seal and inn on the bay ) all served great food.

Great cottage a real home from home! We loved staying here it was cosy, charming and the hot tub was a real treat. Short walk to the beach and surrounding area we stayed for 5 nights and found it hard to leave. Thanks for sharing your home with us.

Fantastic cottage near beautiful beaches, love the hot tub and it felt like a home from home..

This was the setting for our "mini moon", we stayed here from our wedding night and for for 6 days afterwards, except for the rain, it's been absolutely amazing. Cannot fault anything, thank you! Xxx

Fabulous stay.. Good location to explore the beautiful island of Anglesey. Hot tub wonderful, feeling of privacy in back garden and lovely views. Highly recommended. Quite dog friendly in the local area too! Thankyou

Great location- peaceful and secluded yet within easy walking distance of the beach.. Probably the best equipped kitchen I have ever had in a holiday property. The hot tub was greatly appreciated and used most days. All in all, a real home from home and a pleasure to stay there.

The cottage/house was spot on, everything was thought of and supplied and was very clean.. missed the Jacuzzi only because I broke my wrist 2 days before going and had to take it easy.