We have recently spend a week at Dylan’s court with my in-laws our 2 boys age 11 ,6 months old and our dog. I’m not a person who likes to complain or keep asking for what I’m actually paying. Both myself and my partner work in customer service and hospitality so we know how important is good customer service.
I also believe that honest feedback will provide enough information to improve and better itself in the areas that needs improvement.
We choose Dylan’s court as it was advertised with WiFi so my other half could work while we away, disability friendly for my in-laws and most important animals and play area for a children.
I have to say that owners were very kind and friendly, cottage served purpose for our family stay and we did spend nice time together bonding, however overall experience of the cottage wasn’t as I have imagined and we all left with disappointment in our eyes.
Photos on the website are not up to date, neither on Sykes or here, few items mentioned in the description were not available, play area does not exist anymore and is a health hazard with number of animal waste so my little one couldn’t even go in a swing. There was a lots of weeds and stinging nettles.
As much We liked animals goats became far to friendly with our cars so my father in law was stressing that they will bump his car with their horns - don’t think that animals should have access to car park or play area.
Peacock was not mentioned in a description or pictures so we had an early wake up every morning as baby was waking up. Not only that he freely visited our garden area every day stressing our dog.
There was an also request that dogs should be kept on a lead yet owners dog was coming to our garden eating our dog food pooping and driving our dog crazy.
Lane to the farm was overgrown and so bad that I could hear bottom of my car being scraped every time I drive through.
Small touches that makes you feel like home weren’t there.
We have had welcome bottle of wine, bread, butter and some welsh cakes and that was nice gesture but I would rather have a light in my bedroom, working fridge-freezer ( fridge was going off ), wardrobe that doors you can close, clean room as I found previous visitors inhaler and sweets wrapping and enough crockery to cater for my family (sleep 6 but 4 tea mugs)....
It’s sad as the owners are nice people ! Kind and friendly with the heart in a right place !
area itself is amazing with stunning views,
farm has got such an amazing potential and it could be small piece of heaven on earth ... with a bit of TLC and work .