The pool filter pump broke upon arrival, and we were kept on the line for two weeks. The water was cloudy, cold, and flakes of chlorine or whatever were floating on the surface. We called and kept them on the line for the rest of our vacation. The dishwasher was loose in the kitchen; we had to be careful when opening it, or it might have been out of the cabinet. The office called in French, asked if it could be done in English, and they simply hung up on me. I received an email from someone who was completely unaware.