Self-Catering Jasmine in Wadebridge

M2081YJsteveg

June 2024

DO NOT BOOK. Cottage was not clean on arrival, Grease and cobwebs in the kitchen, Human Faeces on the outside of the toilet in main bedroom, Broken baby gate on the staircase despite them knowing we had 2 infants in our party. During our stay we had no hot water or heating, They came to fix it on the second day and told us the boiler just needed resetting, (We had to do that every 30 minutes) All our party had to shower at the hotel next door all week as the hot water lasted no more than 2 minutes.. While we were out the maintenance man who came to fix the boiler took pictures of our belongings which were waiting to be unpacked?. We gave them a bad review in the guest book and were then told we were being charged for leaving the cottage a mess. The Charge was for washing bedding and towels. We have asked them for confirmation that the towels and bedding are washed between all guests as i would hope but have had no answer. Sykes are a terrible company to deal with and have passed us directly to the owner. We are looking to get a refund via the small claims court. We have written to the owner with no response.

Ms Owen

March 2019

This cottage is clean & lovely & with everything we could have needed The garden is sunny for most of the day with outdoor seating The other is that the very last bit of the road to the holiday village is quite narrow (ie with passing places) – but in Cornwall most of the best places seem to be down the narrowest of roads but coming from wales its no problem for us a wonderful, relaxing stay.. Highly recommended thank for a great break

Mr Mcilwraith

July 2018

The Lodge was extremely spacious and clean.. It was very well equipped and we were very comfortable. We were actually very sad to leave.

Mrs Thompson

July 2018

Cottage was a bit remote- further from Wadebridge than We thought.. Cottage could have done with more thourough clean- dust in many places, cobwebs and a used plaster on floor down the side of the main bed. Floor boards really do creak upstairs in bathroom and did disturb sleeping kids downstairs - can anything be done? We had to be a bit careful with kids turning on taps as hot water comes through quickly and very very hot but we monitored that, not so bad with older ones but we have a very inquisitive 2 year old! Would have been helpful in Sykes linked to Hustyns main website as we didn’t know about the site we were staying on and also a heads up that the restaurant was closed due to refurbishment (seems it’s been closed for 2years!) Beds were comfortable, kitchen was well stocked and selection on dvds, games and books was appreciated. Wouldn’t return here as not enough going on, need to be closer to beach to satisfy kids. Also Hustyns site is in need of refurbishment - seems this is ongoing/planned, as kids play area, ‘crazy’ gold and tennis courts all in need of some attention. Great staff though, very helpful!

Mr Horan

July 2018

The cottage location was ideal.. It was within the premises of Hustyns Hotel and Spa. The pool was amazing for the children. They spent most of the week in it. They are currently under new management so the restaurant and bar were closed during our stay. Also, the hotel grounds are in desperate need of some attention as well as the mini golf, tennis courts, play ground and football area. The cottage itself was similar to the photos except for a list of issues we encountered upon our arrival: dripping faucets, toilet seat broken, lightbulbs needing replacing, very squeaky floors upstairs, broken handle on window, lost internet coverage during stay, no cel phone reception at all, upstairs balcony very dirty, bath spa not working, tv remote control not working, dirty windows, etc. We sent an email to Sky Cottages on Sunday night and they phone on Monday morning asking what we wanted them to do regarding the issues. Advised them to please correct them ASAP. Never heard from them during our whole stay. Never sent anyone to address them. Their Customer Service is appalling. On our departure day, the cleaning people showed up at 930, rang the doorbell and started putting all their bedlinens and buckets on the front door. Departure was scheduled for 10 am, so extremely rude to have done so. I recommend they get this property up to better standards and improve their Customer Service.

Miss Chivhenge

June 2018

I enjoyed everything the cottage was every nice ,swimming pool very beautiful.. The place excellent. I will recommend my friends even my self and family will visit again next time

Mrs Blythe

June 2018

Disappointed in our stay at the cottage.. Water was running brown for 3 days and then had to listen to a noisy pump in the main bathroom upstairs. Cut our holiday short by 1 day and offered a pittance in compensation. Wouldn’t recommend

Anna R

April 2018

This cottage is situated in a pretty Hustins resort - which is a bonus so you can enjoy lovely grounds and facilities i.e. a swimming pool plus a sauna and a steam room and jaccuzzi. The cottage istelf however is run down and leaves an impression it is in a wrong hands of a maintanance agency which cuts lots of corners. The floors upstairs are so creaky that it interrupts people sleeping downstairs. Some taps are leaking. Security light on the decking area is switching on and off like crazy. The extractor fan in MB en-suite is broken so we had to open the skylight everytime after shower to dehumidify the en-suite but it's not great when it's raining! The oven glove is missing so we were risking to burn our hands every time using an oven. It's still one key for 5-6 people staying despite all complaints of the previous guests. And you'll have only 1 kitchen towel and 3 toilet rolls for the whole cottage for a week.

Mrs Rendall

March 2018

The cottage itself is spaceous and not bad equipped.. What really sells it is a nice setting whithin lovely gardens of the Hustyns and of course the swimming pool and spa area. However, the cottage is run down and you simply cannot see it on the pictures. The floor upstairs is so creaky that it interrupts people sleeping downstairs. The security light on the decking area flashes hectic all night long and even blackout blinds doesn't help - I had to sleep with eyepatch (and earplugs too!). The extractor fan in MB en-suite isn't working so we had to dehumidify it by opening skylight which isn't ideal when it's raining. The tap in the downstairs loo/utility is leaking. Also we were given only 3 toilet rolls, 1 kitchen towel and 1 key for 5 peolpe for a week - someone is saving pennys on guests. And the oven glove is missing - we were burning our hands every time using an oven.

Mrs Gratze

February 2018

Just amazing fantastic accommodation and place in general! !!

Mr Edgecumbe

October 2017

Sorry Sykes did not get back to us after we raised concerns over cottage.. Lack of second key and did not check oven was fixed to our liking. I think this is very poor customer service.

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Jasmine

Cottage & Vacation Rentals in Wadebridge, England

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