Stone's Throw St Austell, Cornwall

Lovely flat.. Good location and nice beach. Double mattress needs replacing - it's completely gone on one side and not comfortable on either side. Would be helpful to be informed that hot water is not turned on rather than finding out after the first day's walking that the shower is cold! Would be useful to be given information about recycling. Also would be useful to be given clearer information about what is provided or not provided in terms of bedding, towels, soap, loo roll etc. - we were told to bring certain items that were needed but not others.

Location was excellent with the little beach and lovely town of Charlestown within walking distance.. Nice to have a parking space and a little outdoor patio, and plenty of storage for our clothes, kid toys, etc. The kitchen amenities were disappointing, especially given the greater need for self catering in times of Covid. The freezer needs a serious defrost, there were no coffee making means at all (we bought-- and left there-- a small french press), no baking tray, and very little by way of tools for food prep, pots & pans; and what was there was pretty poor quality - like an afterthought.

Great accomodation in fantastic location.. Definitely recommend trips to Charlestown, Mevagissey, Fowey, Eden project and Lost Gardens of Helligan. Flat was spotlessly clean when we arrived which was reassuring in light of covid pandemic. Private beach was perfect with sand and clear water and plenty of space for social distancing (although no shade so take an umberella if it is hot). Takes about 10mins to walk down from the flat and fairly steep path so not ideal for those with mobility issues (steps down to last bit of beach). Flat was very comfortable and kitchen well stocked for cooking an evening meal. Dishwasher would have been a good addition. The email did say they would provide soap and surface spray but neither was there when we arrived so had to buy our own. We were also asked to take duvets and pillows/ sheets due to covid as well a our own towels. I am glad we did as the only negative about the flat was the bedding. The mattress covers were tatty and didn't fit well and the pillows (although clean) were about an inch thick. The flat was furnished to a high standard and so I am suprised owners have not responded to the numerous complaints about the bedding as this really lets the place down. That said if you are taking your own it doesn't really matter. You might want to take matress covers as well. The balcony was a welcome addition although the patio furniture is rather tatty and could do with replacing. There is a second smaller patio area off the lounge which is really too small to use but does allow some privacy when opening the french doors to let some air in if it is hot. Several local takeaways deliver on Just Eat if you fancy a night in. Would have been 5 stars across the board if bedding and patio furniture had been up to scratch.

First positives - very nice flat with nice decor and spacious, also linen basket nice touch, nice surroundings very quiet Negatives - Under equipped kitchen - not really suitable for self catering - not sufficient pots/pans utensils to cook for family of 4 - 2 tiny frying pans, no covered oven dishes for stove/microwave - No breadboard, no wooden spoons - No dishwasher (did not check spec before) but 1st rented place in 10 years without one - Impression is that lost/damaged items not replaced - Also impression is that do not want self catering, would prefer guests to eat out Linen - Very old bedding, should be replaced, since seen similar comments from other guests Communication - Poor, voicemail message with instructions to contact them on evening before for key collection details - I tried phoning 2-3 times and texted on Thursday before - no response - Only received confirmation text 7.. 30 pm on Friday before Saturday book in - Feel that Covid has been used as a catch all excuse - it is not unreasonable to want confirmation / assurance earlier than 7,30 pm on night before (what about overseas guests ?) Overall impression is that unnecessary niggles that could easily be rectified with a little effort - overall score 6.5/10, could easily have been 9/10 for not a lot of hassle or cost from owner

Great apartment in amazing location walking distance to Charlestown harbour and access to a lovely private beach.. Fab place for a chilled out getaway and makes a good base for exploring the many local attractions.

Quality of cutlery and bedding let’s down a beautiful home

Missing a dish washer in kitchen area,also missing a wardrobe in twin bedroom no balcony furniture on living room balcony,nice apartment but spoiled after staying at 28 Clock Towers don't be to disappointed..

From the photographs Stones Throw appears to be a lovely modern apartment which was one of the reasons we chose it.. Spacious and with a private beach, it did not disappoint, the cleanliness of the apartment was average. However, we complained about the standard of bedding on the day we arrived. The quilt cover had seen better days was bobbly and pilling,it did not close at the bottom as the press studs did not work. The pillows were of poor quality and well used.There was no protective mattress cover or pillow covers which we found unacceptable. We did find a mattress cover in the airing cupboard which we put on the mattress but it was worn and torn at the corners. Louise, our contact, refused to do anything. We contacted John Pier in customer services who spoke to us once but thereafter never got back to us. We have sent photographs and emailed the company with no reply. Quality accomodation should have good quality bedding which this did not, a disappointment and unacceptable as is the non existent company support

This is a lovely flat with parking and well situated for The Eden Project, The Lost Gardens of Heligan plus Mevagissy and Fowey etc.. The postal address given is Charlestown although in fact the area is Duporth and it is quite a long walk to Charlestown. We loved our time there and would certainly come back if we decide to return to Cornwall.

We had a lovely time in the flat, with all the facilities you could need.. The whole flat was simple, spacious and clean. The beds and sofas were comfortable, the kitchen had everything we needed to cook, and the bathrooms were large and pristine. It was also very close to Charlestown (5 min walk) which was important for us, and easy access to lots of things to do. We loved staying here, the only downside would be that there are currently building works being done across the road, which would wake us all up at 8am with drilling, diggers and loud beeping. We appreciate that it isn’t the property owners’ fault, but would’ve preferred to know about the building works ahead of time.

Cleanliness a little disappointing - shower needed a good clean and windows were very dirty.. Cheap looking sheets ( fitted ) ill fitting and wouldn't stay. Lovely flat on a nice development.

The apartment was superb-beautifully furnished,very comfortable and well equipped.. It was in a lovely location although it was difficult to find on arrival in charlestown-fortunately a local resident helped us out! Part of the problem was that the post code was not on the Sat.Nav.Overall we were very satisfied with the holiday and the ease with which it was arranged. Our first time with Sykes but it will not be our last. Mike and Sheila Smith

Good

We throughly enjoyed our time in Cornwall and Stone’s Throw was very comfortable, the cleanliness of the apartment was immaculate.. However there are issues with the hot water in the showers. The temperature of the hot water in the shower in the en-suite was always luke warm at best. After reading the reviews we then used the main bathroom for showering but that shower also had issues - it appear the hot and cold water do not mix correctly. The apartment is well located and although the access to the beach was through a gate for which you are given a code thus giving the impression that it is a private beach. Once outside the gate you can go down to the beach or up to the coastal path and as the coastal path is open to everyone so is the beach.

Very disappointed with the description of the cottage on your site compared to the reality when we arrived.. I have sent you several e-mails regarding my experience the reference number is COR-72847-CF and you have not had the decency to reply. The promises regarding customer service on your website are obviously false and put there to trick people into booking with you because your true service is disgusting.

Keys were not easy to access.. It was all a bit in personal. But couldnt fault the flat at all. It was excellent. As a previous visitor had commented....the ensuite shower was cold...couldn’t get it warm enough.. shame because it was huge! It was the only negative.

This is the second time staying at Stones Throw, and as before, the apartment was an idea and comfortable base for exploring Cornwall.. If there is one small criticism, the en suite shower doesn't run warm enough.

Plenty of hot water to wash up with But one shower had no hot water the other was intermittent.. Not good.

Our stay at Stone’s Throw was very comfortable, the cleanliness of the apartment was immaculate.. We struggled a little with the heating system and the shower in the en-suite was always freezing cold and therefore never used. The shower in the main bathroom was fine. There was no hairdryer in the property and therefore one had to be bought. A dishwasher would also have been useful - nobody wants to do washing up whilst on holiday and there is plenty of room for one. The apartment is well located and access to a private beach was an added bonus. On the whole we would very much recommend a stay at Stone’s Throw to friends and family though taking into account the above suggestions we feel would benefit future guests.

Lovely place to stay..

Very impressed with the high standard of the apartment, and the location.. My wife however would have loved a full-length mirror. But really we had a wonderful week. Thank You