Self-Catering Rose Villa in Newlyn

Iannorval

May 2019

Dirty towels Dog hairs on furniture & floors Dog poo in garden Bins not emptied Baby's dummy under furniture Dirty hankies down side of bed Dirty toilets Dirty tables Steep pathway to property Contact details incorrect Carpass out of date

Mrs Norval

May 2019

The path way to carpark is very steep & could be slippy when wet, this is not shown in description of property We stayed in this property last year & had the same issues Dirty towels, bins not emptied, toilets not cleaned properly Dog hairs on floors & furniture downstairs, also dogs hairs on carpets on stairs & landing We found a dirty hankie down a side of one of the beds A baby's dummy under one of the sofas We had a baby with us so we decided to hoover down stairs We called Sykes Cottages, they told us the cleaner would come in on Saturday lunch time so we stayed out all day, she turned up at 3 just when we had returned, she emptied the bins & took towels, she said she would contact us to come back & clean, we heard nothing She told us she had just been to another property with the same complaint & spent 3 hours cleaning, she said she would have given us some wipes if she had any.. All the contact details are incorrect Car pass was out of date by 2 months We have stayed a lot of your properties We have sent you photos of what we had found, we feel very let down by your company, we would book with you again & would not recommend your company

Ms Batten

April 2019

Easy key collection.. Lovely property. Excellent views. Cosy log fire. Massive 3D type television that my 10 yr old son was over the moon about - access to Netflix etc and high speed broadband. Well equipped kitchen and generally lots of space. We all had a very relaxing enjoyable time, and that is before you add in all our exciting trips out - Newlyn Art Gallery, Sea Bar - yummy tapas style local fish meals, Seal Sanctuary -Gweek near Helston, Porthleven beach, Black,s Restaurant Penzance, Toti Pizza Penzance, swimming and gym Penzance Leisure Centre, Lamorna Cove coastal path, Exchange Gallery Penzance and our favourite bookshop End of the World Penzance. Just want to live there now!

Mr Edmunds

March 2019

The cottage was like home from home, it was clean well equipped and if could afford it and it was for sale i would have happily bought the place , never mind dream on and look forword to another lovely holiday with sykes cottages..

Mrs Mccrudden

November 2018

We love this place and keep returning.. It's like greeting an old friend. Well maintained, clean, and the investment they keep making in the property is only for the benefit of us visitors. Comfortable with fabulous views,. I can't fault it.

Mrs Hawkins

October 2018

Brilliant holiday .. .house is more then home from home beautiful views and so miss 1st thing in the morning to to the views across the harbour in the evening House is immaculate and would 100%recommend

Mr Redshaw

October 2018

This is the first time we have rented a cottage and were greatly impressed by the facilities and comfort of the cottage it was like home from home.. The views were brilliant and it was a bonus to have a permit for a reserved space for the car. I would not hesitate to book another cottage through Sykes in the future.

Mrs Whitaker

September 2018

Beautiful house let down by lack of cleanliness and upkeep of outside area and balcony which should have been the selling point.. Access steep and uneven. Not pointed out when booking and unsuitable for elderly or infirm. Beautiful views and location to amenities just a shame a bit grubby and not as expected in the photos.

Mrs Chivers

August 2018

This was our second visit to Rose Villa - we were so impressed the first time, we decided to return.. Everything was as before and we were generally very impressed with the location, facilities and accommodation. The comments below are not complaints, simply feed forward comments really: The court yard garden would have benefited from a good tidy up - the weeds were beginning to get out of control but this didn't impact on the quality of our stay - simply a cosmetic point and easily rectified. Also, although we appreciate the park below the cottage is council owned, it was very untidy and made us feel rather sad that it had been neglected since our previous visit. It would have been useful to have access to spare bedding and towels - we do of course appreciate there are laundry facilities at the cottage but to be honest, when on holiday, I don't really want to spend my time doing laundry. It would have also have been useful to have a small selection of pillows - the pillows were rather soft for my taste but I appreciate that's a subjective comment. We would have liked a summer weight duvet - it was rather hot during our week and bearing in mind it's not our property, we did not feel comfortable leaving windows/balcony doors open at night. The bathroom door in the en suite is difficult to close as the door has dropped and the toilet seat in the en suite was broken on our arrival. We did report the issue by email but did not get a response. The above are all very minor gripes, easily rectified but for us, would definitely improve the quality of our stay. In short, we all had a wonderful week and were rather sad to leave - Rose Villa is definitely a home from home for us and we shall definitely return in time. If it was up for sale and we could afford it, we would definitely move in permanently!

Mr Barrett

July 2018

A lovely villa in a cracking location, loved it!

Ms Clarkson

July 2018

Rose villa is amazing! It it the ideal home for a holiday in Cornwall it has every thing you could possibly need for your stay including fabulous views, it's close to all amenities and is close to mousehole and Penzance. We have had the best week and didn't want to leave.

Mr Greenwood

June 2018

I have emailed 3 times with my complaints including photographs about this property and received a reference number and i was told that someone would call us but as of today 2 days after we have left i have received no contact from Sykes and i will be contacting all my friends and family to advise them of the very poor condition and non existent contact by Sykes.. The location was good but the cleanliness was disgusting, all the toilets had stains and debris on them, the sinks had hair on them and the hand rail up the stairs was black from dirty hands. Also the towels that we were left had stains on them and the bedding in one bedroom appeared dirty and smelled. There were no instructions on how to work the appliances in the kitchen making the stay very unattractive and we will not be using Sykes ever again. A company such as Sykes really has to improve their customer service, we are really unhappy with the whole process and will not rent from Sykes again. Andy Greenwood

Mr Kellington

June 2018

Unloading the car was the only difficult bit.. Here we drove to the top road and quickly moved our bags to the yard and then parked in the reserved place. The views were fantastic and a real joy. Barry Kellington

Mrs Scott

June 2018

We had a lovely holiday at this house.. It was well equipped, beautifully decorated and extremely comfortable. The beds were the most comfortable we have slept in whilst on holiday and we have stayed in numerous holiday homes over the years. We forgot to put any feedback in the visitors book but would be grateful if you could pass on our comments. I booked the holiday online and it was an easy process. I did phone to cover us for accidental damage at the property and the call was answered quickly and efficiently. We have no negatives to report on either the accommodation or your company.

Julie B

May 2018

What a beautiful cottage. It was much appreciated when we arrived to find teabags, milk in the fridge together with a packet of biscuits and vase of fresh flowers - what a great start! The cottage is in a great position with views over the pretty harbour. It is very well equipped with quality items. The beds are really comfortable with pure cotton bedding. The towels are great too. Everywhere is decorated to a high standard and is spotlessly clean. We didn't need it, but the log burner was laid ready for use with plenty of extra wood available. We were delighted with everything and will definitely be returning. Thank you.

Mr Perry

May 2018

Rose villa was a fantastic holiday cottage.. Very clean and very well equipped. It was a great base to get to many lovely beaches and tourist spots. My favourite porthleven . Would definitely recommend .

Mrs Bennion

May 2018

The location, view and quality of accommodation were all excellent.. Nearby shore walks for the dogs was very convenient and Penzance had all the shops needed. Overall a very relaxing holiday.

Mrs Bailey

May 2018

What a beautiful cottage.. It was much appreciated when we arrived to find teabags, milk in the fridge together with a packet of biscuits and vase of fresh flowers - what a great start! The cottage is in a great position with views over the pretty harbour. It is very well equipped with quality items. The beds are really comfortable with pure cotton bedding. The towels are great too. Everywhere is decorated to a high standard and is spotlessly clean. We didn't need it, but the log burner was laid ready for use with plenty of extra wood available. We were delighted with everything and will definitely be returning. Thank you.

Julie B

May 2018

A lovely house in a great location with fabulous views.. Spacious, beautifully decorated and furnished, Rose Villa is a gem.

Mr Norval

March 2018

Housekeeping! !!! We were asked to contact the numbers provided 48 hours before arrival time, which we did, but got voice mails on both, left message, but got no reply. We found used towels on back of bedroom door, 90% of all towels were dirty with stains, we called the house keeper, regarding towels, we again got an voice mail, we left a message & she called us back, she told us the towels were new, but she would come round and change them. On closer inspection we found downstairs shower room had mud up the sides, the cushions in lounge had stains on. The bed in the en-suite was not very clean. we found a broken glass in back of kitchen cupboard. There is a leaking in the ceiling of the en-suite shower room. Parking permit was out of date. Good location We have decided to contact the owners with our concerns

Mrs Cheeseman

March 2018

I cannot fault the lovely Rose Villa at all.. It is a wonderful place to stay in. The sad matter for us staying this time was the huge mix up about the date our holiday started leading to the problem of walking in to a dirty place and no bed linen on the beds. Yes people were sent round at 6.30pm but I had already done all the cleaning myself so asked for them to make up the beds as I did not want all the hassle of it being cleaned so late in the day in the time we had paid for and with it being over three hours after the arrival time. Happy with the way you are looking in to what happened and why?

Mr Nicholas

February 2018

Really wonderful cottage with superb overlooking harbour, sea & bay wide views from Penzance to st michael's mount.. The cottage was really well equipped and had everything that was required. Access could be a little tricky for those whose mobility is limited, but for us that was not even an issue and we could find no fault with anything. Even though we are not pet owners and the cottage accepted pets which was clear when we booked,we would love to stay again as we loved the cottage and the quaint and tranquil location.

Mr Mccrudden

November 2017

Rose Villa manages to improve with each visit, from an additional balcony and bay window to take advantage of the wonderful view across the harbour and Mount's Bay, to new furnishings throughout..

Mr Clark

October 2017

We had a great visit.. Beds were very comfortable. Lots of room to spread out and relax. Sykes was very easy to deal with and I would use them again.

_trishacurtis1

September 2017

We were a family of 6 with an English Pointer and a Cavalier. The house was extremely clean and spacious with a wonderful view of Newlyn harbour, Penzance and St Michaels Mount. The quality of everything was of a high standard and lovely comfy beds. Near to lots of interesting places and beautiful walks.

Rose Villa

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