The agency's opening hours didn't match those listed online, so we had to wait. A large pane of glass in the front door had been knocked out for some time and was only covered with cardboard as a temporary solution. It was unsightly, not weatherproof, unsafe, and dark. No repairs had been made, and the door locks throughout the house were in a dilapidated state. The mattress protector on the bed was visibly unwashed. Otherwise, the house is wonderful.