- There was no "living room". The living room was the kitchen, but there was no television. - Balcony too small, only max. 4 people. - A bedroom with no closet, users had to distribute their belongings to other rooms. - The kitchen equipment was missing a kettle, beer glasses, espresso pot/cups, tea towels, floor cloths. - No information material about place and environment. - Reception too far away, 45 minutes walk. - Wrong address for key holder in voucher.