Upon arrival, the balcony and bathroom were dirty, the refrigerator was heavily iced over and hadn't defrosted, the shower in the bathroom was broken, and one of the sliding doors wouldn't close. The parasol on the balcony was missing, which we only received after complaining. There were ants in the apartment, and some of the cupboard handles were broken. No coffee machine, kettle, or toaster... Inadequate parking, and access to the apartment involved what felt like 100 steps. The only truly beautiful thing was the view down onto Lake Garda.