Arrived on Sunday. Access was difficult, almost impossible by car, noisy main road above, no mineral water, no dishwashing liquid or laundry detergent, heating didn't work, door only opens on one side, so it's hard to get through with a suitcase. Lawn hadn't been mown for a long time. The landlord spoke neither German nor English. We left after one night. Normally you should get the price of your trip refunded.