We have stayed in many holiday properties over the years and it is fair to say that this one was by far and away the best ever.. It is almost impossible to know where to start,,,,
So much care and thought had been put in to make our stay as comfortable as possible. Silly little things such as many extra toilet rolls, extra hand wash and large fluffy towels. Big differences such as a beautiful welcome pack, a really well equipped utility cupboard, high end kitchen appliances and to cap it all, a Smart TV, all made such a difference to how we felt about the accommodation. The comfortable mattresses, beautiful bed linen, and sumptuous sofas, a large kitchen table with enough glasses, plates etc to be able to entertain if desired, all made us feel that Justine actually cared about her guests and wanted them to enjoy their stay and want for nothing. The accommodation was extremely tastefully decorated and altogether perfect.
Other property owners could learn a lot from Justine. I would like to say to all other owners, to think about doing the same. When owners leave only one partly used toilet roll, a sliver of hand soap, minimum equipment, cheap kitchen equipment and cheap beds and bedding, and worst of all, .... Freeview TV, (aarrgghh!!) it immediately makes the guest feel that profit is their sole value. Of course you have to make a profit, but you also have to show that the care of your guests is important and these things make a huge difference.
Justine has got this all right and we thank her for it all. We had a truly wonderful stay.
We would like to also thank Sykes. You were a great and so easy to use. Lovely web site and excellent customer care. I would however ask you to encourage all your owners to follow Justine and to show that they really care about the comfort of their guests. Abandon the awful cheap Freeview TVs, and spend a little extra on a Smart TV. It makes a huge difference!
Annette & Robert Culshaw