Self-Catering Dawn Catcher in Falmouth

Jemma C

July 2022

We had such a great holiday in Falmouth, the property is delightful and spacious. Couldn’t fault the decor. ( only the 6 flights of stairs) Until!!!! We had a situation where one of the beds (double) had a crack in the frame, which was found by our other party later ok when they arrived.. didn’t think much of this, got up in morning and went to sit back on the bed and the frame cracked in the middle causing the frame to completely go, so unsafe to turn sleep in. Contacted the person we needed to immediately and they spoke to the owner and got a nee one a day later. We came home after our stay and a few days later had £200 with drawn from our back account and when I questioned this they said it’s part of a Claus for damage to furniture. I explained that the bed was cracked before we got there and they still stated our fault. I felt boycotted that we are footing a bill for a bed already broken. I will not be going to this property again and if you don’t want to be blamed for things out of your control don’t either. Think before booking.

alip839

November 2020

WOW! Just wow. What an absolutely beautiful place to say. Very luxurious and comfortable. Everything thought of. A total home from home. And the views- outstanding. Located centrally to everything, no need to take the car out. We had an amazing trip.

E H

July 2019

This beautiful apartment was within a two minute walk of the ferry and shops but has gorgeous views over they bay because there is a boat ramp in front of this historic property. It is not overlooked and is very private. From the balcony you can see out over the ocean and straight downstairs and within a minute is Rick Steins famous seafood restaurant and a full selection of other lovely dining places. The main shopping street is to the left. The home is beautifully decorated and even the colour scheme is relaxing. Even the plates provided look like beach pebbles. Gorgeous. Thoroughly recommend.

Mr Ralph

June 2019

My holiday apartment was really lovely, clean, well appointed great location.. And I would love to stay again . But I would say that's got nothing to do with Sykes they are difficult to deal with

Mr Ralph

June 2019

My holiday apartment was really lovely, clean, well appointed great location.. And I would love to stay again . But I would say that's got nothing to do with Sykes they are difficult to deal with.

Mr Offin

May 2019

I know that the stairs were mentioned in the apartment description but I think more emphasis should be placed on them.. There are a lot of stairs to carry your luggage up and a lot of stairs to climb each time you go out. Please accept the fact that whilst there, occupants will use the toilet facilities and more than one toilet roll would be useful. We donated the rest of our toilet roll purchase to the next occupants. An extra bin bag wouldn't go amiss too. Perhaps some consideration should be made in attempting to clean the windows, they were in quite a state as was the furniture on the balconies.

Mr Offin

May 2019

I know that the stairs were mentioned in the apartment description but I think more emphasis should be placed on them.. There are a lot of stairs to carry your luggage up and a lot of stairs to climb each time you go out. Please accept the fact that whilst there, occupants will use the toilet facilities and more than one toilet roll would be useful. We donated the rest of our toilet roll purchase to the next occupants. An extra bin bag wouldn't go amiss too. Perhaps some consideration should be made in attempting to clean the windows, they were in quite a state as was the furniture on the balconies. ***Owner Response*** We sincerely appreciate the time taken to respond to your experience in our home and please accept our sincere apologies that it did not appear to meet the extremely high and exacting standards that we always endeavour to offer each of our guests. To that end, we had in fact replaced much of the balcony furniture days earlier which unfortunately endures a great deal of punishment due to seafront weather and seagulls which are protected and about which we can do nothing. The same is true of the windows, which, whilst cleaned regularly, take occasional 'hits' from our feathered friends. We will immediately attend to the toilet roll and bin bag situation, however, the same cannot be said of the stairs. We would like to point out that the website makes very clear that we are on the third floor and there is no lift. The six flights you refer to are half flights, the staircase is wide, quite gentle and benefits from landings at each turn. We are sorry that you experienced difficulty with the stairs, however, being the penthouse in a grand grade II listed building, any resolution to this is somewhat beyond our control. Kind regards.

Mr Offin

May 2019

I know that the stairs were mentioned in the apartment description but I think more emphasis should be placed on them.. There are a lot of stairs to carry your luggage up and a lot of stairs to climb each time you go out. Please accept the fact that whilst there, occupants will use the toilet facilities and more than one toilet roll would be useful. We donated the rest of our toilet roll purchase to the next occupants. An extra bin bag wouldn't go amiss too. Perhaps some consideration should be made in attempting to clean the windows, they were in quite a state as was the furniture on the balconies. ***Owner Response*** We sincerely appreciate the time taken to respond to your experience in our home and please accept our sincere apologies that it did not appear to meet the extremely high and exacting standards that we always endeavour to offer each of our guests. To that end, we had in fact replaced much of the balcony furniture days earlier which unfortunately endures a great deal of punishment due to seafront weather and seagulls which are protected and about which we can do nothing. The same is true of the windows, which, whilst cleaned regularly, take occasional 'hits' from our feathered friends. In light of the fact that this is a self catering holiday, our excellent housekeeping team leave starter quantities of toilet rolls and bin-bags along with ample cleaning & washing-up supplies. In addition, we leave a generous welcome hamper which has been extremely well received by past guests, together with the luxury toiletries provided in each bathroom. There is however nothing we can do regarding the stairs, we would like to point out that the website makes very clear that we are on the third floor and there is no lift. The six flights you refer to are half flights, the staircase is wide, quite gentle and benefits from landings at each turn. We are sorry that you experienced difficulty with the stairs, however, being the penthouse in a grand grade II listed building, any resolution to this is somewhat beyond our control. Kind regards.

Mr Offin

May 2019

I know that the stairs were mentioned in the apartment description but I think more emphasis should be placed on them.. There are a lot of stairs to carry your luggage up and a lot of stairs to climb each time you go out. Please accept the fact that whilst there, occupants will use the toilet facilities and more than one toilet roll would be useful. We donated the rest of our toilet roll purchase to the next occupants. An extra bin bag wouldn't go amiss too. Perhaps some consideration should be made in attempting to clean the windows, they were in quite a state as was the furniture on the balconies.

Mrs Grimshaw

February 2019

Fantastic apartment, perfect location and the extra car parking spaces were a god send for our party all coming from different locations.. Would definitely stay there again.

Mr Howes

September 2018

Dawn Catcher is a lovely modern penthouse, it has all the facilities you need to make your stay comfortable.. The welcome pack was super the best one we have ever received . There's a few points that need addressing though. 1. It states there are 3 flights of stairs but on arrival the penthouse was on the third floor but you had to climb 6 flights of stairs ! 2. Instructions to the oven, hob top,dish washer and washing machine would be very helpful.There are very vague instructions within the welcome pack for the oven and extractor fan but a folder with more detailed instructions would be more helpful. 3. The balconies could do with some attention. they had not been cleaned and the furniture could have been cleaned too. The table on one of the balconies had seen better days and the top was loose and blew over in the wind. 4. It was a bit worrying that our only means of escape in case of a fire was down the main stairway ! A long way to get down if the fire was on the other floors below. should there not be a fire escape ? ****Owner response**** Thank you very much for your feedback following your stay at Dawn Catcher. We’re thrilled you liked the Penthouse and are happy you enjoyed your stay. Thank you also for raising a few points, which we’d like to cover here. 1) The Penthouse is advertised as being on the 3rd floor. We’ve never actually mentioned in the description the number of flights of stairs, but for the benefit of future guests we can confirm there are 6 separate flights, two per floor due to the high ceilings within the building and as mentioned in the information there is no lift/elevator. 2) Thank you for the recommendation, instructions on how to use the appliances are available and we’ll look at collating these into a folder. 3) Thank you for highlighting the balcony furniture to us, we’re sorry it wasn’t clean and this will be addressed. 4) We take fire safety very seriously and do all we can to ensure guests safety,. It is our understanding that Bank House was internally reconstructed in 2002 in full compliance with all fire safety regulations. The Penthouse is on the 3rd floor of a building with 9 apartments. They are serviced by a wide, central stairway which is to be used as the fire escape. All apartments have fire doors in order to protect this central stairwell and the premises have central monitored fire/smoke detectors throughout. The Penthouse also includes additional independent smoke and carbon monoxide detectors, extinguishers and fire blanket. Moreover, the electrical fuse box was replaced just months ago with high standard circuit breakers to ensure guest safety.

Mr Smith

August 2018

Amazing apartment, fabulous views, great location.. Beautifully presented and very well equipped. Walking distance of town centre and Maritime Museum, can also walk to the beach in about 10 to 15 mins. Would wholeheartedly recommend staying here. Sitting on the balcony and taking in the views was just bliss. A few points of constructive feedback: 1) Please clear the drain in the en-suite, it is not draining the shower and therefore running the shower too fast will flood the room 2) For such a well equipped kitchen there was nowhere for store cupboard goods i.e. where do I put my cans, pasta, rice etc? 3) Considering what I paid I do not expect to be buying dishwasher tablets and bin liners Having said this would I would definitely stay here again, my family absolutely loved it. Thank you for a great holiday!

Mrs Robinson

July 2018

The accommodation wowed us and was accurately reflected in the images on the web site .. It has a fabulous location and is close to all amenities .The maritime museum opposite is really good value for families as once paid you have unlimited access . It cost £26 for the family . The living area is spacious and comfortable and the kitchen is very well equipped . We went to St Mawes on the ferry which was small but authentic . The local Gyllyngvase beach was a 15 minutes walk and had a very smart modern cafe the area which sold local dishes and snacks .The beach was clean and was sand /shingle it shelved at the waters edge and beach shoes would soften underfoot . We went on an overcast day and the waves were quite strong , but we enjoyed the experience and the children aged 2 and 4 loved making sand castles . Prior to arrival I made and enquiry about confirming the facilities in the apartment and the Sykes call handler was responsive professional and very helpful . I had a smaller issue whilst staying and I used live chat who were also very helpful and provided an instant response which helped . We had a lovely holiday in Falmouth and I would not hesitate booking with Sykes again , from deposit to payment it was effortless . I also used the Sykes app on my phone and I had all the information regarding my booking and the areawhich I found invaluable . Thanks to all at Sykes and I would love to return to Cornwall again , my first holiday in this area since my children were young and it did not disappoint

Mr Williamson

July 2018

Dawn Catcher is superbly positioned up away from the traffic and potential intrusion at street level, with exceptional views across the bay, but literally yards from the front door is a plethora of shops, pubs and eateries - many of them quirky and exciting.. All you need in town is within 10-15 mins walk at most and a lot of it is just seconds away. Falmouth is well located for day or half-day trips to other interesting places too - The Lizard, St Michael's Mount, Minack, St Austell, Truro to name a few. Brilliant stay, and we were very lucky with the weather.

Mrs Harrison

February 2018

The accommodation was great.. Very spacious, nicely furnished, well-equipped, comfortable beds, lovely welcome hamper. Fantastic location at the end of the high street with views over the harbour. Easy parking too, which seems to be a luxury in Cornwall. The only downside is the fact that, being on the top floor of the building, there are 3 flights of stairs to contend with. This wasn't a problem for us (it helped work off all the delicious meals we had eaten in Falmouth), but it is something to be aware of. A very enjoyable holiday in excellent accommodation.

Dawn Catcher

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