Buttermere Kendal, Cumbria

We went away for a relaxing week in the Lake District and had nothing but problem from this cottage. I’ll list all of the problems so guests know ways they are getting: No mobile phone reception Internet which barely works No way to make phone calls through internet No double bed provided (it’s only 1ft larger than a single) Cars parked outside windows makes it feel like a motel TV didn’t work Hot water stopped half way through (then fixed) Noise from upstairs flat The kitchen tap broken Shower screen broken Cracks in wall Toiletries not provided Only enough toilet roll for one day provided No freezer in each apartment. We had to use a “communal freezer” which is shared with 10 plus apartments, someone left the door open so everything was defrosted Overall it’s completely sub-par. They have turned what could have been a nice place for 5 accommodation cottages into 11 apartments which are crammed. The staff were also really quite unapologetic about the issues and said we had booked a “budget” cottage (at nearly £100 per night?!) and so implied these things were just to be expected. Providing a bar of soap is hardly a big ask! We will never return to this place, it’s one of the worse cottages and experiences we have had. If they can’t bother to provide toilet paper, soap and shampoo and it’s all about the money they make on the rental then they don’t understand the hospitality business at all. These people don’t deserve your business so I suggest you go elsewhere.

Stopped at Loweswater and Buttermere Cottages in this development in May 2018. Both cottages were immaculately clean and pretty much as shown on webpages. The stone built building oozes character and the surrounding views are stunning which is the biggest bonus of these cottages. The grassed area is fenced off making it safe for children and dog friendly (as they can't get at the sheep!). A very short walk takes you to the lakes edge. Picnic tables are provided. Two dogs are allowed in each cottage. The cottages themselves are nice enough but whilst they are very tidy and exceptionally clean they could do with a few little touches which would take them from tidy to fabulous. That said, these were minor issues (sofa was broken in one cottage and other cottage had a very old fashioned floral sofa which is not as seen in the website photo!) The bathrooms are probably overdue a bit of modernisation as they looked slightly tired, (think it was probably last fully refurbished in the early 1990's judging from the shower cubical and taps!) However, it did have heated modern towel rails and was spacious enough with walk in showers. Curtain rails were broken in one cottage and the entrance could benefit from a bit of TLC, (dead ivy on frontage and a very faded out of date 'map' on the wall!) Some of the paintings on the walls inside looked like they'd been hanging there about 30 years! However, these were really all pretty minor things. Just a shame as a bit of attention to these simple things would make a nice cottage a fabulous one! We didn't want for any utensil as absolutely everything was provided with a good selection of glasses (including champagne, pints and wine glasses) and cooking pots, pans, toaster, plates etc., even a teapot. Fan oven worked well. Bed linen was crisp and clean and towels white and fluffy and plenty of them. The cottages were also warm with plenty of hot water. Our fridge did not have a freezer section which was slightly problematic given that we needed to keep a cool bag frozen for carrying insulin. However, Buttermere cottage did have a fridge with freezer compartment, bear in mind if you need ice! There was a small tv in the lounge with limited channels, and a DVD player included. No TV in bedrooms. One warning would be that there was unavoidable noise from the cottage apartment above. The residents were not inconsiderate, it was just that the floor above seemed to maximise every little noise (we could hear their dog trotting across the floor at 5am and toilet flushing!) So I would say, bear in mind if you book the ground floor cottages there could be noise. Near Sawrey has a fab pub the Tower Bank Arms, which was about 5 minute stroll and it served great food and wine/ales. There is also the Sawrey House Hotel in strolling distance which was very beautiful setting. The Cuckoo's Brow Inn was also really great, but a little further away (15 minute stroll) in far Sawrey. Both pubs must have reservations in advance. You can also walk to Hawkeshead on the new footpath, but bear in mind that sections of this route do not have a path and are on a very busy country lane, which isn't suitable for pushchairs and felt a little dangerous. You can drive to Hawkeshead though in about 7 minutes. You can also walk to the Ferry for Bowness and Windermere (but it is a rather longer walk of about 35-40 minutes) All in all, I would sum up that If you're looking for a character cottage with contemporary modern interiors (which are so available now a days) then I'd say avoid these as they are a little dated. However, If you are less worried about style they are very serviceable and we had no regrets staying here. We think it was good value at around £35 pppn for the week). Would I recommend. Yes and no.... yes because of the location and value. Would we book again....probably not, there is so much luxury choice now at affordable prices I think I'd look for somewhere next time that has paid more attention to the little details.

We booked this cottage for our regular Easter break as we love this area of the Lakes. The cottage itself is immaculate and very well stocked - smokeless coal and logs waiting for us and plenty of clean towels. We had a bit of a problem with a pipe that came loose in the toilet which turned the bathroom into a bit of a swimming pool for an hour or so but it was a minor issue that was fixed by a plumber and an adjustable spanner! The management were extremely apologetic but we were philosophical that things like this can happen to anyone. The surrounding area of Esthwaite is stunning and you can access the Lake by a small path that leads from the grounds to the edge of the water. The aspect from Buttermere cottage is directly over the gardens and hills beyond so truly beautiful. Hawkshead is about a ten minute drive away or you can walk to the local pub in Near Sawrey, the Tower, which is about 200m up the road. Recommendation would be to bring a torch with you if you want to explore at night and remember that the nearest shop is a drive away so don't forget to bring your essentials! Wouldn't hesitate to recommend this cottage to anyone looking for a modern clean cottage in a beautiful location.