tetsmum
February 2016
I was reluctant to post a negative review, but have monitored reviews for this property and as we were so terribly disappointed feel that future guests deserve to see both sides.
We booked this as 'luxury' - it really wasn't. The house was, once, built as a luxury property, but lack of care and investment, not to mention cleaning, has left it in a poor condition.
Lights were out, doors didn't close, bin liners didn't fit in bins, tea towels and towels, bin liners etc were not provided. None of the gym equipment worked - it was rusted and dangerous. The whirlpool bath jets hadn't been cleaned and black and green gunk filled the bath when turned on.
The 'decking' was full of water as the drainage didn't work on the balcony, and if you stepped onto it filthy water and cigarette butts swamped the decking.
The bar b q had never been cleaned and was full of rubbish - the decking at the back was full of moss and unuseable, the blinds at the windows were damaged and didn't close properly - one window had no blinds at all!
Dining chairs were bent and unuseable, there was insufficient table cutlery and not enough plates for the entire party - despite being less than the number the property is advertised for.
We were instructed to remove our bedding, and found stained and filthy mattresses.
It was, in all a very disappointing experience, which left us angry at the advertising for the property which we felt was misleading.
To be fair we did receive a part refund - none of our complaints appeared unexpected by the property owner, and I suspect we weren't the first to raise them.
If you are looking for a luxury property this isn't it.