Mr Snook, September 2020
July 2020
The owner of this cottage had not put any of the recommended measures in place with regards to covid.. Prior to booking, we had read the document provided by Sykes in which guidelines are clearly described for both owners and guests. We were encouraged by this and felt optimistic about this break, our first since March. However, the owner greeted us by opening the door of the cottage herself and going in ahead of us. We didn’t follow her in. Subsequently, we found there were no cleaning materials, soap or sanitiser at all. Plus, basic kitchen equipment was missing and just a few sheets of toilet paper were left. Fortunately, we always bring loo roll with us. However, all this caused us to have to speak to the owner when we had expected and wanted a contact free time. It was all very unsettling and shook our confidence. The owner had not checked the property, having trusted that someone else would prepare it properly. We were given the missing supplies and we hope that future guests will have no such issues. We telephoned Sykes to inform them of our concerns but all they could say was that their guidelines on covid are just that and they can’t make them mandatory. Apart from this, the cottage was reasonable. We would have liked net curtains on the bedroom windows as there was little privacy. The outside space was better than expected with a patio area overlooking fields.