Ms LLewellyn
December 2017
Whilst my family and I very much enjoyed our stay at The Cottage in Watchet and appreciated all the efforts Mrs Holt made to provide a comfortable and welcoming holiday stay, we do feel it necessary to register our disappointment and dissatisfaction with the way Sykes has marketed the cottage as being suitable for 10 adults.. As we were all adults we needed 5 sleeping areas, so were pleased to see the second sitting room described as providing the 5th sleeping area we needed, it seemed perfect for our needs.
"For extra space and convenience, there is a second sitting room upstairs with a double sofa bed and views out to sea"
We were therefore very surprised and a little dismayed to find that, in order to access the twin bedrooms you had to go through this second sitting room which, when the sofa bed was deployed as a bed ,involved actually climbing over the bed and the person in it. We moved the bed to the side but ,whilst this gave some access, meant you could not use the wardrobe or shut the door.
To fully inform possible guests you really should make clear in your details that this convenient second sitting room/ bedroom is actually the access route to where 4 other adults may be sleeping. It is not a discreet room . It may work for families with small children; however our youngest family member was a 31 year old woman who did not appreciate the idea of her 72 year old uncle having to climb over her bed to get to his morning coffee and he, unsurprisingly, was not comfortable with the idea either! If there had been a need to evacuate the property this would also have been an issue.
Circumstance and compromise allowed us to get over the issue, we were determined not to let it spoil the break.We would, however, not have booked this cottage had we realised the situation.
Also taking into account the fact the dining table is very tight for 10 and there is only comfortable seating for 8 in the living room, it would be fairer on the guests and owner to look again at how you market this property .
I contacted you last January with this feedback, it is disappointing to see that the description remains unchanged and could lead to other groups experiencing this problem, hence this belated review.