CHARANJIT P
August 2024
What an awful experience !
We arrived at Senna Rocks as a group of 17 - (5 adults & 12 children).
The house smelt musty as we walked in - as we walked around & checked the rooms, the furniture was dusty, broken & very dated - it was like going back 30 years.
The showers were very temperamental - giving freezing or scorching hot water, and the shower hoses were broken & leaking in most en-suites - not to mention the disgusting STENCH from the drains coming through into bedrooms.
There were 2 fridges in the kitchen - 1 was NOT working & all our freshly bought food went OFF.
Infact the fridge-freezer was actually mouldy & full of water that had defrosted when we had opened it - I actually scrubbed it all clean before putting our food in it, then found it didn’t even work or get cold.
The utensils in kitchen were VERY OLD, couldn’t even get the tin opener to work on any of tins we had bought with us as it was so blunt.
The oven was smoking the kitchen out, as it was so dirty & had not been cleaned.
There was a drinks fridge which wasn’t getting cold & clearly needed replacing.
The cooker hood (extractor) wasn’t working either.
The 2 hoovers that were there were clogged up with hair/dust, and the floor brush had no handle.
The kitchen cupboards were also dirty.
In most of the rooms - the curtains were literally falling down in most rooms due to lack of hooks in them - windows were filthy.
The wallpaper/paint was very very dated - ripped/chipped all over the house - it made the house feel very depressing.
THE WHOLE HOUSE NEEDS A TOTAL REVAMP.
The electrics kept tripping leaving us in complete darkness - thankfully there were a few emergency lights - no details for where the fuseboard was situated, we spent ages searching the house to find it.
The hot-tub was average - it didn’t hold a steady temperature which was dissapointing. Also the small backyard was a disgrace to be honest, completely neglected & shabby with barely anywhere to sit as it was so small.
We found HUGE SLUGS every evening on kitchen floor - absolutely gross.
All these issues were reported daily & the maintenance guy came out several times & was extremely helpful. A new fridge was delivered the day before left by which time it was actually of no use to us. He noted all the issues.
We made videos & took photos of ALL the issues.
Too many health & safety issues within the property - will be reporting to trading standards.
We paid approximately £2700 to rent this place & what a disappointment it was.
WOULD NEVER BOOK THIS PLACE EVER AGAIN OR RECOMMEND TO ANYONE - STEER CLEAR!!!!!
However Scarborough itself was beautiful, lovely beach.