Mr Matthissen
March 2019
The lodge was as described and very comfortable.. The level of equipment was excellent as some holiday properties never have enough plates,glasses or saucepans and owners presume you will always go out to eat. On arrival there was an issue with no hot water but the central heating was working correctly. The boiler had a large note on it tell guests not to touch the controls, so I rang the owner who was on holiday in Wales. She contacted the Gas Board and rang me back saying that they could attend on Monday but that would mean me staying in the property and if this was to happen I would get a refund of some kind. As this was Saturday afternoon I was not prepared to wait till Monday with no hot water so I ignored the do not touch sign and reprogrammed the boiler with the desired effect to correct the problem. However, someone without that knowledge may had been in trouble as I explained to the owner when I rang her back to cancel the gas board. As expected she was grateful and relieved that I had sorted out the problem. The other minor issue was the TV signal that previous occupants had mentioned and the owners had fitted a signal booster, but there were two or three times during the week that we had to turn off and reboot the booster in order to get the TV to work.
These two minor matters did not spoil our break in a wonderful part of the country that we know well, together with a week of glorious weather.