Mr Smith
July 2018
Cottage in need of a deep clean.. Whilst bedding ,towels and surfaces were clean, all glass surfaces including mirrors, shower screen and windows were dirty. Cobwebs were prevalent through the cottage, especially around windows.
Shower cubicle was unusable because of a blocked drain.Owner and Sykes were contacted..... Sykes returned the call, which was appreciated but in an email, the owner made it clear that he would only be remedying the problem after our departure. Apparently it should have been sorted by the cleaner. Not really 5 Star treatment! With hindsight I should have asked the contact from Sykes to get it resolved instead of just accepting it was going to be out of use for the whole week.