Ms Rigby
July 2018
The property is very good and we are happy with it very much.. There are two things that would be make it even better - if the doors didn't slam and if the kitchen floorboards were made to be quieter.
I'm sorry to say that my experience with Sykes was not a good experience for the following reasons.
I emailed you because I was not clear how to get into the property and was sent the same original email which has unclear instructions for how to get into the property.
When i contacted you again with the same request, you replied in the same manner.
When I tried phoning the number on this email, they told me they didn't deal with the property and told me to call you.
When I called you the lady at your office said since it was after 6pm she would get back to me the next day. She never did
I phoned the next day and someone else said they would get back to me. They never did.
I phoned again later on in the day and the lady at your office called the number that you hand out and they said that someone would be there to meet me at the property. When I asked the lady at your office if someone would definitely be there to meet me to let me in, she said she couldn't be absolutely sure that would happen.
I phoned this number again to make sure someone would be there to meet me, they then said there is a code and gave it to me.
Then I got a message later on again with the code.
There were 13 other people on their way to the property by this time and in amongst the busy day, at the very last minute because of the errors from your office, I had to try to get in touch with everyone to let them know how to enter the property.
This was time consuming and utterly unprofessional for a company that looks so professional on your website.
The second issue was, I emailed you twice about someone camping on th property grounds. I wouldn't have exceeded the maximum number of people staying at the property but I just wanted to check this would be acceptable to have someone camping. In response to both emails I had sent, you clearly hadn't read my email and gave an answer that failed to answer my question which again wasted mine and your time.