susanbJ417AO
September 2024
We went to rainbow cottage 30th August to 7th September 2024, hosts were lovely people ,But from first day,toilet seat broken,was addressed within 2 days first night beds so bad spring through actress and slats broken ,,there was another bedroom with twin beds where we had go,,not the point really should never have been like this,My sisters and husband mattress everytime they moved so did mattress ,Hot water was big issue 4 people had wait for showers or baths as it went cold not acceptable, we felt all window ledges were filthy with dead spider or flys and muck,under sink dirty,cuboard where iron board and hoover full cobwebs ,cobwebs back of toilets ,,for what we paid £800 ,just was not acceptable cottage lovely albeit was a very long way from first village ,Diane owner offered 29% on next visit ,but we don't want go back, I did ask if she would return 20% of our holiday money as good will ,,But has refused ,,Very upsetting as it did affect our break which we were so looking forward to