Mrs Drage, September 2020
September 2020
The cottage was fantastic it was warm and cosy and so clean, the people were very friendly and even though they lived on the property were happy to leave you to your privacy or have a friendly chat if you wanted.. However the customer service and helpfulness shown by the sykes team was disgraceful, I had emailed 6 times, months before our holiday with a number of queries and they were ignored until I got one rather rude reply basically saying either go and don't have the things i queried (which i found out you had misinformed me about and the couple running the cottage said were never an issue anyway!!) or cancel and lose yr money! There was no sorry we have ignored you or how can we help correct this or even sorry you have concerns? Just a blunt either go or cancel no refund reply!! Needless to say we won't be booking through Sykes again and have advised others of this before they consider your site if at all.