Lloyd H
September 2023
Dont get me wrong, the house has served it purpose, however Sykes cottages are a bunch of con artists. You cannot check into the property until 1600 on the Saturday, we left Lincolnshire at 0800 and arrived at 1630, me, the wife, 2 daughters, 2 dogs, 370 miles. We wanted to get into the house, empty the car, let the dogs stretch there legs and then start our holiday.
We opened the door and immediately thought the place was dirty, there was rotten food and milk in the fridge, the rubbish bins and recycling outside had clearly not been emptied for a while. Carpets dirty, beds unmade with food and hairs in them, bathroom dirty, towels strewn across the landing. We tried the contact numbers we were given, no answer on UK ones, and the final ones were in Sweden, which we would not call as its a cost to us. We found Sykes number on their website and got through to them. Very apologetic, assured us they would speak to the local agents, arrange for it to be cleaned immediately and they would get them to phone us to confirm. In the meantime, we were told to go and get something to eat and drink to the value of £50 and they would refund us this money.
No phone calls from local agents
1900 no cleaners
2000 no calls
2030 Cleaners turn up just as we did (in the hope hous was ready)
Cleaners did a QUICK job so we could get into the house, the cleaner had never been to the property before but told us its the dirtiest rental they had ever had to clean
My wife messaged Sykes more, filled out more complaints and guess what, they have ghosted us
No sorry
no compensation
Nothing to see of thr £50 we spent on food and drink
Absolutely disgusting service.
The house was never spotless, there was even old dog poo in the garden. It was not a good experience and has left a very poor taste in our mouths. We will never use Sykes again and I would advise the owner of this holiday home to not use them either, and to ensure if she is paying for cleaners they actually clean.
The house is tired but great location, it needs decorating, it needs a deep clean, probably needs new furniture. If we had not had this hellish experience we would probabaly consider using it again, but not through sykes and only if we could be 100% sure it was cleaned. My advice dont book it until things drastically change in the management of the property. Such a shame as its in a great location, in a lovely part of Cornwall