We enjoyed the cottage and it's location, however we feel that the FRIDAY change over day wasn't properly communicated.. We booked fairly recently, as the result of having had previous half term plans changed. We definitely entered Saturday to Saturday into the online calendar (in line with my husband's working pattern). It was a shock to be contacted on Friday 1st June, being told that we should have vacated that day!
Having to return to the cottage, pack up and leave in a hurry was inconvenient and embarrassing. Admittedly the small print does give Friday (25th ) as the arrival date, but it was FAR from clear. A Friday start date doesn't seem very practical, for most people, unless you are only staying for the weekend, hardly very customer friendly, is it? Please spend less time bombarding us, daily, with advertising e-mails and more time highlighting the pertinent facts. We have already booked another cottage for August, the experience in Malvern has left us feeling anxious and disappointed. Let's hope our next experience is more positive.