Self-Catering The Captain's Penthouse in Snowdonia

Mrs Davies

September 2020

A lovely apartment which has an amazing view of the harbour.. Hammock good fun! However, the drainage to the shower is very slow and could do with looking at. Also a few more glasses would be helpful. There are a number of steps to the apartment (which keeps everyone fit) and a beam does cross the door opening to one of the bedrooms but this is mentioned in the property description.

Mrs George

August 2020

Lovely apartment with spectacular views of Snowdonia.. Ideal situation for all key places to visit in North Wales. Only down side were the steps . No problem for us but older and very young with a pram would be difficult

Mrs George, August 2020

February 2020

Lovely warm and cosy accommodation, very clean and excellent central location with superb views..

Mrs Kitchen, February 2020

September 2019

Great location and we quickly got used to the steps and we are retired! The apartment was excellent and very comfortable. We were only 2 and the apartment sleeps 6. There is room for 6,but only one bathroom and toilet, which would be an issue for 6, particularly 6 adults. We had a brilliantly warm and sunny week, so the top floor window was used on a daily basis. Would recommend for this feature on its own. The location was great with all the facilities you needed within walking distance. Great location to explore the area.

Mr Delaney, September 2019

July 2019

Beautiful apartment with all details mentioned clearly on the blurb.. Lovely and clean, firm beds and powerful shower. Excellent base to explore North Wales and right on the coastal path. Felt privileged to stay here and definitely coming back.

Mrs Kelland, July 2019

July 2019

Good apartment in excellent location .... Good apartment in excellent location However , Cleanliness isn't up to scratch -Bathroom particularly Several loose door handles throughout - Needs a little TLC and minor repairs I cant remember if on description it details the access by many many steps - OK for us but needs to be notified

Mrs Fouracre, July 2019

July 2019

Very comfortable apartment, .. Fabulous location. Will definately be returning !!

Mr Ross, July 2019

May 2019

Bedroom has beam blocking doorway..

Mr Gilbey

April 2019

Very nice apartment, in a good location, with views across the harbour.. The only issue is with parking, which at busy times is difficult - only two allocated spaces for the whole block, so it's a free for all to park wherever you can.

Mrs Bennett

March 2019

Wow what a view! !! Stunning!!! You couldn't beat the location. Unfortunately however the apartment didn't match up to the view. To be a boutique apartment this has some way to go. Lacking in luxury touches and quality of fixtures and fittings need attention. We appreciate they have responded to criticism of previous visitors but there is still certain issues that need to be resolved and improved. Such as poor quality bathroom storage and toilet roll holder, only having one black rubbish bag and no dishwasher tablets. Hairdryer was supplied 3 days into stay. Bedding and towels are well worn and mattress protectors not clean but were when we left, due to us washing them. No vanity stool and really disappointed in welcome pack/facility book. However the beds were very comfortable. The upstairs is not a comfortable place to spend time and this room could really benefit with soft furnishings and some luxury to enjoy that great view. Currently it's hard, cold and uninviting. We are only pleased we payed an out of season price as this does not warrant what they charge in high season at all.

Mr Kenyon

February 2019

Nice weekend getaway.. Location is fantastic although the steps are a bit of a challenge when loading and unloading for the weekend. Could do with better WIFI. Looks like they got a new provider but forgot to update the instructions to connect. Also advertised Apple TV however there was no remote control to be found. Also could do with a bit of maintenance. Loose plaster in the bathroom and a mismatched toilet seat made it seems like maintenance was a bit hap hazard. All in all it is a nice place for the winter discount rate. Kids loved the hammock.

Mrs Froggatt

November 2018

Few issues with the property which was listed as ‘boutique’; bed linen and towels marked/dirty, crockery (mugs) chipped, shower and bath both with draining problems, master bedroom window catches broken so had to be wedged shut with a teaspoon, all indoor candles require new batteries; all issues raised in previous reviews and in housekeepers notes and visitor book at the property; shame because the location is spot on and minimal housekeeping could really improve this apartment..

Mr Harris

September 2018

The accommodation has a fantastic view of the harbour and this redeems it somewhat as there are many small issues with the property.. There is no decent hanging facilities in the twin room and the door handle is loose. The lock on the bathroom door came off. The shower dripped constantly and the shower cannot be used on full as the tray fills up too quickly. The toilet seat is too small for the toilet. There are chipped mugs in the cupboard and the dishwasher was filthy. We were there for 2 nights ( 4 adults) and ate out. If we had been a bigger party, there would not have been enough room for our things or sufficient cooking equipment. I would not consider this a luxury flat. It does not represent good value for money in its present condition.

Mrs Hendry

September 2018

Whilst most expectations were met there are a couple things which need to be commented on.. The WiFi was not working on arrival on 14th September and did not start to work until the Sunday morning 16th. The shower did not drain effectively and although both of these things had been put in the housekeeping notes and guest book on previous occasions, it appears that these problems had not been addressed. Overall the setting is lovely, with great views and within easy access of restaurants bars and shops. Would recommend.

Mr Proctor

September 2018

Currently on holiday in this apartment view and location is excellent the maintenance of the property is ridiculous and certainly not what I expected after staying here before.. Shower continuously leeks Shower tray doesn’t drain maximum 3 mins in shower or it will overflow. Shower seals covered in mound. Bath doesn’t drain without manual assistance as draining mechanism no longer works. Toilet seat doesn’t fit. Window locks in the master bedroom are missing which means they don’t shut properly so a lot of outside noise (we used teaspoons to keep the window shut). Sound bar doesn’t work due to damaged sockets. Almost certain there is a leak upstairs as there is dripping noises downstairs and leak marks on the ceiling downstairs. Overall very disappointing we never expect perfection but several of these comments are in the feedback book and reviews owners obviously to lazy to fix but happy to take my money Sykes sought this lazy owner out.

Mrs Shutt

September 2018

Nice position but very poor value for money Second visit to captains penthouse and unlikely to stay again.. We fed back comments last year and none appear to have been acted on. The apartment is nice and is in a lovely position but it is not luxury as stated and priced. On arrival, one of the keys was broken. Had the cleaners not been at the property we would have been unable to gain access and as we later discovered the property manager and owner were away, they would not have been available to sort this out. The cleaners were really helpful and gave us their keys. Lots of niggly issues:- chipped paintwork, loose door handles, dripping shower, badly draining bath. There was a bad stain/mould in the bathroom from a previous or possibly current leak. As well as this the kitchen has exactly 6 of each item (sometimes fewer) and no serving dishes etc, so making and serving a meal for 6 is tricky . Most of the cups are chipped which is not only not luxury it is unhygienic. Poor quality bedding is very tired and stained, pillows uncomfortable and towels were old and rough. All of this can be seen as our opinion but we have stayed in “ luxury” places previously and the quality of everything was much better in them. We had no internet all week!!! This was very difficult for all of us and a couple of our party in particular who needed to work. We specifically booked a place that had WiFi. Having eventually gone through Sykes cottages the Property manager arranged a time to sort that and some other things out. We had to wait in and he arrived almost 3 hours late. He went away to get some new locks and we never saw him again. Furthermore the WiFi remained broken. Many of the points I’ve made here are also raised in the visitor and housekeepers books and go back many months. This suggests to us that either it is not being read at all or the customer feedback and concerns are being ignored......not great either way. We also tried to contact someone at the beginning of our stay to get the internet and locks etc sorted quickly, both the owner and property manager were unavailable!! In our opinion the owners need to upgrade this apartment, sort out the bits that are tired and broken, include much better quality equipment throughout and very definitely sort out the internet issues OR reduce the weekly rate .

Mr Hussain

August 2018

Great location with beautiful views.. Wifi was intermittent and urgently needs to be upgraded.

Mrs Kay

August 2018

We loved the apartment - v.. stylist. A shame that a few little things let it down - toilet seat is much too small for the toilet. Not enough crockery or cutlery as only 6 of some items meaning the dishwasher needed to go on every day which is a waste of energy for the owner vs small cost of providing extra crockery and cutlery.

Mr Dibden

June 2018

Perfect accommodation for a weekend break! Lovely apartment with fantastic view of the marina and hills. I would recommend it. Handy having things like ironing board and dishwasher tablets there too.

Mrs Jones

June 2018

The apartment is in a fantastic location, clean and ideal for a week's holiday, the listing wasn't quite right in the respect of it stated the nearest pub was a mile away when infact there is one to the left of the apartment in the square and the others are a very easy walk into the town.. The drainage of the shower is inadequate as the shower tray fills with water and doesn't drain until the shower is switched off which makes it quite slippy when showering, not really ideal. The master bedroom could do with a small stool for the dressing table for doing hair/makeup etc.

Mrs Llewellyn

May 2018

Beautiful apartment overlooking the Harbour, with fantastic views.. Well placed for local shops, amenities and the steam train. Outstanding views of the countryside from the apartment with easy access to numerous attractions in North Wales, we loved our stay. Although the apartment sleeps 6, I would not recommend 6 adults as this would be a squeeze, also there are 43 steps to get in there, so a bit of a challenge for the infirm. We were a party of 4 adults which was fine. Highly recommended

Mrs Frandsen

April 2018

We enjoyed our break in the Captain's Penthouse immensely.. The apartment was exactly as described and the view from the upper living room is stunning. The rooms are all finished beautifully and all the facilities were in great working order. The description of how many steps to get to the apartment was very accurate and in fact seemed less when we actually arrived. We had a lovely welcome gift from the hosts which was much appreciated and did not want for anything. I would definitely recommend this apartment and would like to come back one day. Many thanks for a great stay!

Mr Sidwell

November 2017

Thus location is excellent no matter if you plan an active holiday such as walking, rock climbing, boating etc.. Or you just want to relax and enjoy the scenery, walk into town to brows round the shops, and so fourth. It is worth booking this accommodation any time of year, (we booked November) because the accommodation is very comfortable indeed. Can't recommend the Captains Penthouse enough.

Mrs Mckay

July 2017

Our grandson left his favourite cuddly toy in the apartment.. As soon as we realised this we contacted Sykes and Amy was empathetic and very helpful. The location of the apartment couldn't have been better. We could walk round the corner to a small beach where we were able to explore rock pools, which the grandchildren adored, or we could go further afield to the slate mines, Criccieth, Snowdonia etc. The fact that the steam railway departs from Porthmadog was an added bonus and we thoroughly enjoyed our journey to Blaneau Ffestiniog. The views from the living room were spectacular even on rainy days and the colours on the mountains were never the same on any two days. On the Saturday evening we had an added bonus of not one but two firework displays. Never found out what it was all about.

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The Captain's Penthouse Snowdonia, Gwynedd

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