The kitchen utensils were dirty. The beds were unmade, and they only left one set of sheets and towels for a week, considering we were there in the summer and would be using the pool and beach daily. When we arrived at the house, we found dog droppings in the garden, which we had to pick up since the cleaning staff wouldn't be back until the next day. Also, an employee from the agency showed up inside the house unannounced, without ringing the bell or identifying himself!