We have stayed at Sundowners for a few years now , it is the first year that we were very disappointed with the cleanliness of the property.. Dirty fridge, dirty microwave , dirty cupboards with remains of sticky food ,crumbs etc.
Many plates , pans , bowls and cutlery left dirty and covered with food.
Toothbrush goblets dirty with previous customers' toothpaste.
Stained Matress cover.
I find this unacceptable and believe that your cleaning company should have plenty of time to clean the house thoroughly between 10am and 3pm.
Further more, I do not appreciate to have to clean on arrival.
I sincerely hope this will be dealt with in the future.
This experience has left us hesitant to book again next year
The staff in the Sacombe office dealt with it all very promptly and were most helpful.