Terrible. The description of this holiday flat is at best misleading, and at worst a lie.. I was promised 'an extremely high standard of living and a warm welcome'. Neither of these promises were met.
On arrival I struggled with the key safe which was cheap and sticky and not easy to use (unlike many other key safes I've used over the years). It was raining and once I'd got inside I saw nowhere to hang my coat. I changed my shoes at the door, straight out of my suitcase, and gave my little dog a rubber Kong toy filled with treats to play with while I unpacked. I found a coat and hat stand at the end of a corridor at the farthest end of the flat which I moved to the door, as it made more sense to me.
Bob, the owner, turned up, didn't introduce himself, I did that, and said little, except that all information was in the folder supplied.
When he left I picked up the now empty Kong which was absolutely covered in dust and fluff, so I had to vacuum the place!
There are no surfaces to put toiletries in the bathroom so everything had to be balanced on the cistern and around the small sink. The bathroom also boasts open pipework not boxed in and a terrible shower. Cheap shower head and difficult to use. The shower screen has seen better days. Strange layout of heated towel rail next to the toilet and freestanding towel rail placed on the other side, with toilet roll holder way behind you on the back wall so you have to twist your body around to use it. DIY style finishing on everything. Very disappointing.
The bedrooms smelled musty despite opening all the windows and the door. The furnishings and fittings are cheap and nasty and in the double bedroom the door sticks on the floor. The bed wasn't particularly comfortable and the bedding was clean but had small stains on it.
There is much made of the pine flooring in the folder and a request to remove shoes. I never wear outdoor shoes inside anyway, so have no problem with that.
On the first morning I couldn't find anything to make fresh coffee in, had only one kitchen bin despite a big paragraph about recycling in the folder, and the TV didn't work properly. Bob arrived, came straight in without even thinking about taking his shoes off (the dirty floor made sense) and eventually retuned the TV. He told me another guest must have taken or broken the cafetiere and I told him I would DEFINITELY need one. He told me that the two bins are outside. No indoor bin for recycling? Bob suggested using a carrier bag! Like being in a student house?? Unacceptable.
The cafetiere never arrived and on the third morning I went out and bought my own, which was extremely disappointing, not extremely high standard of living.
The sofas in the living are comfortable but have to be pulled out and repositioned if you want to watch TV. There is a table made from unfinished particleboard covered in a cheap nylon cloth and nasty curtains at the door. Nothing is high quality.
Nothing in the kitchen made sense. The crockery is nasty white tempered glass and the cutlery equally cheap. There's loads of kitchen utensils including a rolling pin but nothing to make pastry in or any baking pans. There is a bread knife and a carving knife but not one chopping knife. There is only one chopping board, so obviously there's no concern by the owners about cross contamination. There's a large punch bowl but no salad bowl. The frying pan is old and no longer non-stick. There is only one wooden cooking spoon. One teatowl is provided. The oven gloves are tiny. Too small for me and I have small hands. The fridge freezer leg isn't tightened properly so it was rocking when I arrived. I had to tighten it by hand a couple of times during my stay. The wooden dining table shown online is actually covered in a revolting brown polkadot plastic tablecloth.
The boiler lets out an intermittent noise like someone using a noisy power tool.
The oven door is dirty and the venetian blinds are filthy. The windows need washing inside and out.
There is no soundproofing for the treasured pine floors so you can hear every time a guest staying in the flat upstairs comes in and out and uses the stairs which disturbed my sleep in the early morning. The soundproofing is so bad one night I could hear someone snoring in another flat.
There is no hook to hold the door open on dry days. I had to position two of the patio chairs around it if I wanted the door open.
After Bob's useless responses to the cafetiere and recycling bin I couldn't see any point in bringing any of this to his attention. Experience told me that he wouldn't rectify any of it.
The biggest insult for me was the overly proscriptive list of DONTS for dog owners. I learned that dog owners are responsible for every dog hair in the place when we leave. And that paw prints on the floor constitute additional cleaning costs. Both of these rules indicate to me that the place isn't properly cleaned between guests because if you vacuum properly and wash the floors properly any dog hair or paw prints will be removed. It seems that the property owners want the dog owners money but dogs, and their owners, aren't really welcome.
There's also much in the folder about how they pride themselves on the quality of their furnishings and the very high standards of cleaning!!!
There was a welcome pack of sorts - teabags, sugar and instant coffee (!!) with two small kit-kats from a multi pack, and a pint of milk. Not an extremely high standard of living, or particularly welcoming. I'd have preferred nothing.
I feel ripped off. The place is a con.