I very often rent from Interhome, and it seems to me that regular and loyal customers are given privileged treatment and not the other way around. This is the second time, in the same apartment, that this has happened: when we arrived, the cleaning was not done. It's dirty, the old bed sheets are lying on the floor, excrement is floating in the toilet bowl. It took 2:15 a.m. for us to finally settle in, it was 8:30 p.m. No apologies, no compensation.