The agency handed out documents to another resident and thus the wrong instructions. A set of keys for a family of five creates unnecessary problems with logistics. The keys to the gates did not work. We ended up getting two sets but neither of these keys worked in the locks. Rusty Parasol base that was broken off by the wind and Parasol with thread-worn fabric with holes. When we asked for a replacement umbrella, the one we had was collected without being given anything else. No working WiFi for 5 d.