Good afternoon. We arrived at the chalet and the keys they gave us were difficult to open for the three doors... and we were worried we wouldn't have any emergencies, since it was the same old ordeal every day! The pool shower was broken, the toilet was leaking, the dining room lamp was broken, and there was no Wi-Fi or TV from Saturday to Tuesday when they came to fix it! We lost power on the last day, calling and no answer. Cockroaches everywhere! The cleaning was great... the house was well-equipped. But they lacked attention!