The apartment and balcony were dirty and sandy upon arrival. The cleaning team hadn't carried out a thorough final cleaning for a long time. There was a lot of dust behind the bed in the children's room (items from previous tenants, such as a hair comb, paper, pen, toothbrush, and T-shirt). Furniture was stained. The mattresses in the bedroom were worn out. Some of the dishes were very old and not clean (egg cups still had egg residue). Reported on the second day, but the cleaning team wasn't supposed to arrive until a week later! Don't rely on statements.