When the keys were handed over in the agency, the contact person had a bad cold and spoke to us without mouth and nose protection. Very inconsiderate. 2. The bed linen was stained and smelly. We were told in the agency, very annoyed, that they could bring the laundry and get new ones. There was no sign of any promised services. 3. Pool was closed and you couldn't even lay something in the sun. Was booked with pool use. The other guests were also dissatisfied