Catastrophic key handover. They called my mobile and asked if I had sent a text message and the conversation was disconnected. And I called back the number which was not answered. Key handover between 4-7pm. But the office had closed at 12.30pm, they have a lot to learn from that in the future. We had to get our son to contact a number for problems in Sweden and then V. got the key after 2 1/2 hours of waiting. Apartment etc. were ok.