After a 12-hour journey with three small children, we only received the keys at 5:00 PM, with the note that the cleaning lady was still in the property and was still cleaning. The cleaning lady was in the villa until about 6:30 PM, but it wasn't clean—not even close! After a severe thunderstorm, the water in the annex room was several centimeters deep—the water had seeped in through the closed door. We spent hours mopping and drying the room, and afterward, it was clean!