Collecting the keys was straightforward, and the staff was very friendly. We were escorted to the villa, and everything was explained to us. The house is very beautiful, and the rooms and bathrooms are very clean. The garden is a feast for the eyes. We particularly enjoyed the natural shade provided by the many trees. The downside of the trees (pine trees): When it's windy (and there is often wind), the terrace and pool itself have to be cleared of needles, so the whole family gets to work cleaning it every morning.