Upon arrival, the dishwasher and refrigerator were broken. When we complained, we were always accused of operating the appliance incorrectly. For example, the dishwasher faucet wasn't turned on properly, or the refrigerator only worked on level 3. After several more calls, an employee came over who also didn't believe us that the appliances were defective. Despite everything, the repairman fixed the water supply, and two nice women brought us a new refrigerator.