After showing up at 1:30 p.m. at the Tignes Val Claret agency to collect the keys to the apartment, someone asked me to come 1 hour later. So I went there again at 2:30 p.m., where I was told that they couldn't tell me if it was cleaned before 3 p.m. So I showed up a third time at 3 p.m. and there, surprise, someone told me that the keys would not be given before 4 p.m. We have been coming to Val Claret for 13 years and have been really disappointed.