House was not ready upon arrival at 5:30 PM. Arrival was very chaotic due to cars that were parked incorrectly and travelers who could not yet enter their homes. No possibility of parking in the resort because it was not stated that this had to be booked at an additional cost. Roads/stairs in the resort are not kept free of ice/snow. Facilities such as a hot tub can be booked, but only for 18+ (annoying if the children are 16/17) and at an additional cost of 50 euros per person.