Pier View The Haven

Reviews

A very comfortable apartment and well furnished, with excellent views over the bay. Would not hesitate to stay there again.

Really enjoyed this one, a little more pricey than we would have liked but very nice. A/V equipment is appalling for this price point, fix the telly situation!

The property itself is excellent - very good location, sitting room views, neutral decor, good bathrooms. Website description was very accurate apart from the extra futon in Bed 2 which was in the way. BUT, the property needs some maintenance and TLC: Bed 1's loo streams after flushing; Bed 2's bed needs the bedframe screws tightening; kitchen tap drips (though the low pressure was fixed - thanks); kettle badly needs descaling; 3 out of 5 wall light bulbs needed changing (done, thanks); salt grinder broken. Grubby table mats, washing up bowl, cutlery, info folder. No dishwasher tabs, bin bags, ovengloves, kitchen foil. On departure we were asked to strip the beds 'to protect the cleaners' - from what? Covid? The WHO has declared Covid over! Could do with some simple instructions for the TV - there are three boxes and remotes and it's not clear how to get normal terrestrial TV. The property was poor value last week because of the scaffolding obscuring the view from every window - I can send photos is you wish. Had you warned me in advance I could have rebooked for a later date. The lack of private parking due to the scaffolding turned out not to be a problem because there are 8 visitor spaces between 32 properties and it's early in the season. When I arrived I noticed the kitchen water pressure was very low and rang 0800 0487197 and it didn't connect at 6:15 on Friday evening. I tried to email you but your email turns out to be 'no reply' so I had to go to your office in High Street, Swanage on Saturday morning. A premium priced property without premium maintenance and service, and unfortunate scaffolding in our week. You seem to wait until a customer complains before doing anything about issues that the cleaners must be aware of ... but by that time you've lost the customer.

After 50 years staying in self catering accommodation in the UK and Europe this was the first time we have ever been asked for a deposit. I object to receiving so many emails and text messages informing me that we must not arrive before 1600 and that we had to leave by 1000; one would have been quite enough.