All Saints View

15 Customer Reviews

• "Without doubt the worst holiday rental I've had!"

  No coffee-making equipment, no colander, a broken glass left in the cupboard, a frying-pan unusable due to burnt residue, kitchen taps poorly-fitted/broken and no salt! And that's just the kitchen! A smart TV, but NO internet, no books, DVDs or games, downlighter bulbs missing in bathroom and bedroom. The bathroom radiator was turned off and the valve controls missing - so no heat. The room thermostat was faulty and eventually failed. No central heating for 24 hours. The stat was replaced and the bathroom radiator turned on after 4 days of no heat! There would seem to be little interest in supervision or maintenance for this property.

  Reviewed by Peter1.9★Nov 2024

• "What's good: Location (central yet quiet, thanks to thick stone walls."

  Roof terrace overlooking churchyard. Equipped with many utensils, cleaning products, etc. What's bad: Unfortunately the kitchen sink does indeed emit quite a persistent and pungent smell, indicating some sort of drainage issue.

  Reviewed by Hywel2.8★Aug 2024

• "I have stayed in a Sykes property on other occasions and always found them to be very enjoyable and of a high standard but I stayed in this property for only an hour before returning home, there was no way I could have stayed longer."

  The property is advertised as dog friendly but it most certainly isnt. The pavement outside is so narrow and is on a busy main road so makes it difficult to get a dog out on a lead. The back yard is dirty and unkempt and the back gate is rotted away at the bottom leaving a big hole for a dog to escape under. The top of the gate is held on with a flimsy piece of wire so no security either. This gate should be replaced before it falls off and injures somebody. The property smells musty generally and is much smaller than it looks on the photos. It needs a good deep clean and freshening up. There is a log burner in the lounge with 'Do not use ' on it and the rug needs a good shampoo. The stairs described as very steep were much worse than I thought with hardly any tread to step on, a definite slipping hazard. Upstairs the bedroom is tiny and unwelcoming with poor quality bedding and towels that should be replaced giving a gloomy impression. The kitchen is no more than a corridor with cupboards on one side. The promised fridge freezer is a very small fridge, no freezer, misadvertising, and the microwave is hidden in a cupboard. There are notes left everywhere with what not to do, nothing helpful. The worse thing about the property and the reason I could not stay there, was the bathroom. As soon as you walk in there is a terrible gut wrenching stench of what I presume are very bad drains, it made me feel sick so surely is a hazard to health Also there wasnt even a roll of toilet paper. I spent a lot of money on this holiday and am hoping Sykes will make some refund to me for not being able to stay there. Also I am hoping a representative from Sykes cottages will visit this property and verify all I have said is true. If you are thinking about booking this property I urge you to think again and not lose a holiday like I did.

  Reviewed by Ann1.3★Feb 2024

• "The bed had dirty sheets and a smelly urine stain."

  Nothing was done to remedy this. The upholstery, carpets and cupboards smell stale, this was covered by air freshener after I raised the issue and nothing was actually cleaned. Soap not refilled in the bathroom. Toilet roll not replenished on the holder. Rubbish left in the bin. Windows very dirty, this is caused by the road very close outside but simply requires frequent cleaning to maintain properly. Very poor level of basic housekeeping. Communication very bad, I have rang three times to never have my calls returned as promised or a solution offered. I assume this was because I was kindly offered alternative accommodation by my friend as I discovered the wee on the bed at ten o’clock at night and needed an immediate solution, which I was very fortunate my friend provided. If they had not given me somewhere to stay I would have had to pay extra for a hotel. I still had to move my belongings late at night. My friend giving me somewhere to stay is no reason to leave the property in an unsanitary condition while I am still paying for it and I feel that because I told the operators at Sykes that my friend had put me up they felt no need to solve the issue. The owner attended without any warning while I was out and just remade the bed in the same sheets and sprayed a ton of air freshener. When I called back to say this was not an appropriate solution I wasn’t offered any other solution and was promised a return call that I never received. I rang back again and was advised to email owner relations to which I’ve had no reply. The email asking for my feedback has arrived before anything else. I rented the cottage to have my own space while I visited and this has not been provided. I feel like Sykes and the owner have both gone “Ugh, bloody customers are pests” and rolled their eyes and nothing more. It has been the worst customer service possible. What would any of you have done if you had arrived to a dirty bed that smelt of wee? Short of a complete mattress replacement you would have immediately wanted your money back should a cottage owner/manager think that to be an appropriate presentation of their cottage to a customer. Still no resolution has been made and I am still waiting for a return on my calls and emails to owner relations from Friday 18th. So far I have lost over £400 and was never provided with a sanitary place to sleep by Sykes. 0/10 never again will I stay in a Sykes property.

  Reviewed by Nicole1.6★Aug 2023

• "Enjoyed the cottage especially the balcony."

  We had good weather all week and the balcony was good for end of day feet up. Comfortable bed and living room.

  Reviewed by Gilbert5.0★Aug 2023

• "Convenient location, clean and tidy."

  Just what we needed for a short break. Topped up central heating a few times as it was low on pressure but other than that, very comfortable.

  Reviewed by James4.4★May 2023

• "The house is cosy , welcoming and wonderfully positioned."

  The house was adequately clean although there was dirt and debris under the sofa. The bedding was cheap and not comfortable and the central heating had to be re pressurised every day in order for it to work. Slightly more care with cleaning and better bedding and this could be a gem and worth the fee.

  Reviewed by Jason3.1★Feb 2023

• "Comfortable clean bed."

  Plenty of towels but I used my own. Good location in the middle of the town. Only downside was it needs a deep clean and this place could be a wee gem to go to. The heating manual would be useful to as the heating was all over the place.

  Reviewed by Jean2.8★Oct 2022

• "A pretty cottage."

  Clean and well supplied with kitchen items and bedding. Easy walk to town and plenty of space for a couple. Very good value for money. The shower head needs a bit of attention as it was prone to falling out of its holder mid shower! Parking was provided and opposite cottage. A bit more info on how to park would help keep the neighbours happy. We would be happy to stay here again.

  Reviewed by Pauleen4.7★Sep 2022

• "A little bit of TLC is needed to the bathroom."

  We had an issue with the toilet been right at the back of cottage, going downstairs during the night down those very steep stairs was a definite no no. A small en suite would have made all the difference and there was room. Parking was a problem too.

  Reviewed by Garry2.8★May 2022

• "This was our second stay and would happily stay again, the new TV was a nice touch and this time we were more prepared for the additional time the oven takes to cook."

  When we stayed in winter there was two patio chairs along with the table on the roof terrace, we didn’t get to sit there in winter due to poor weather, we had a fantastic spring week this time though with lots of sunshine, however the chairs had been removed with just the table remaining meaning we missed out on early evening sat on the sun terrace, would highly recommend returning the chairs

  Reviewed by Conrad4.7★Mar 2022

• "This little place does exactly what it says on the tin, yes te stairs are steep, exactly as it states in the description."

  The parking is directly opposite and we had no issues parking be it day or night. The accommodations clean tidy and something that is rare in holiday let’s the bed is comfy, outside space is tidy and the roof terrace is an added benefit. The kitchen is well equipped however the oven is very slow to get to temperature however the pub down the road does fantastic food. Great value for money and recommended for any short break

  Reviewed by Conrad3.8★Oct 2021

• "Bathroom mouldy, wobbly toilet, dangerous stairs, poor quality kitchenware."

  We left early & found alternative accommodation.

  Reviewed by Alison1.9★Sep 2021

• "Hadn't realised the stairs would be quite so steep."

  Awful navigating to the toilet in the middle of the night. Bathroom needs a refurb - looked very old and tired and not particularly clean. Shame the log burner was not allowed to be used. Parking across on the pebbles stoned area was difficult although we always managed to get a space be it rather tight at times. Would not go back there.

  Reviewed by Barbara2.8★Sep 2021

• "The parking situation."

  We were advised to park on the cobbles opposite the cottage. The neighbour opposite told us we couldn’t park in the space as it was his. He was rude which spoilt our arrival at the cottage. Also when we returned from a day out there was no space to park on the cobbles so we had to put it in the car park down the road and it had to be moved out by 7am or more money put in the machine for further hours. I did call on the day we arrived and was assured we could park on the cobbles. We were due to check in at 3 . We arrived at 1.30 so went into the town and had a coffee. The key box was shut at this time. When we got back at 3 the key box was open. We knocked on the door and found the cleaners were still there. We had to wait another 20 mins. The house was tired looking and the bathroom could have done with a deep clean. There were cobwebs on the ceiling. There was also a terrible smell from the drains in the back garden which infiltrated the house. When we got back the smell was terrible. This could explain why 2 tins of air freshener were left on the side in the kitchen.

  Reviewed by Deborah2.8★Aug 2021

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