Dixon Court

24 Customer Reviews

• "As a family of six adults and four young children (and dog) we thoroughly enjoyed our stay at Dixon Court."

  It is a well-situated, bright, well-equipped, comfortable flat, though because of the arrangement of rooms we did find the temperature varied somewhat between, say, the upper floor and the lower floor at times. Other minor quibbles included trying to adjust to the low beams over the bed in the top bedroom (heads were banged several times) and the absence of a toilet on the main floor (emergency dashes with young children up or downstairs were needed on occasion). I’ve scored 9 as a recommendation simply because I can imagine some people having difficulty with the three flights of stairs (if you include the external flight) and possibly the walk from the adjacent car park, for which you must remember to buy tickets in advance to get the cheap rate.

  Reviewed by Trevor5.0★Feb 2025

• "I booked Dixons Court a year ago on 17 January as a venue large enough and comfortable enough for my family who would be travelling from America to spend Christmas with me."

  For £3.5k I had quite high expectations but they were not matched by the reality. Firstly the property was extremely cold on arrival. The thermostat when we finally located it was set to 17' and throughout the week continually reverted to that figure. Its positioning, just above the radiator in the dining room, meant it switched off whenever that radiator heated up leaving the rest of the house cold. We learned that we had to keep that radiator turned off. The top bedroom didn't heat up at all. After a couple of days of our guests being cold up there I managed to bleed the two radiators. That seems to me like simple maintenance that should be done by the owners. On Christmas Day we woke to no heat and no hot water. I again contacted Sykes but again got no response. Eventually one of our party with an engineering background worked out that it was because there was not enough pressure in the system and managed to get it working. None of us were impressed - not how we expected to spend Christmas morning! More minor concerns - the stove drove us all mad! By the end of the week I had learned how to use it reasonably well but it is not suitable for use by many different non-expert users. Generally the kitchen was inadequately equipped for a party of 11. We managed to produce all our meals only because we had brought a lot of our own equipment. There is no WC on the 2nd floor and just two WCs on the 1st floor serving 10 people. We would have grumbled about this even if they had both worked but the one in the bathroom continually got blocked. The presence of a plunger indicates that it is a recurring problem. Why has it not been sorted? I spent much of my Christmas week unblocking a toilet! I could go on. We put our most senior couple in the top room because of the en-suite facility _- but they couldn't use the bath and the bed was too low and they cracked their heads on the beams, .... and all the stairs. So to sum up. The price indicated comfort and luxury that was not present. The written description is inadequate. The managing agents were worse than useless- no response to phone calls or messages.

  Thank you for taking the time to share your feedback regarding your recent stay at Dixons Court. We sincerely apologise for the issues you encountered during your Christmas stay, which clearly fell below the standards we strive to maintain. We understand your disappointment with the heating and hot water issues. We have implemented a new maintenance plan with regular checks on the boiler and radiators, including topping up as needed. We are also investigating the thermostat issue and have removed it from its fixed position to allow for better temperature control. Regarding the kitchen, detailed instructions for using the stove are included in the guest information booklet, available both in print and digitally via a QR code. We have provided extra large pans for catering for larger groups but will review the kitchen equipment on 13th January to better understand what might be missing and supplement accordingly. We are aware of the issue with the bathroom toilet and have scheduled a thorough investigation and repair to prevent future blockages. We appreciate your feedback regarding the attic room. We have included specific warnings about low beams and restricted access in both the property description and within the property itself. We have updated the property description warning this property is not suitable for guests with mobility issues. We understand that the cost of your stay during the Christmas period was significantly higher than our standard rates. While we believe Dixons Court, which is rated 4 stars, offers excellent value for money given its size, location, and high-quality features, we acknowledge that the issues you experienced significantly impacted your enjoyment. We apologise on behalf of Sykes for the lack of response from the call centre on Christmas Day. The local on-call maintenance team have no record of your call on that day. If you left a voicemail and pressed #, they said they would have received it. Thankfully you managed to top the boiler up, but agree this is unacceptable and could have been avoided. We value your feedback and will use it to continuously improve the guest experience at Dixons Court. Yours sincerely, Jane & Chris Property Owners Property Owner

  Reviewed by Dominic2.2★Dec 2024

• "Exactly as described"

  Reviewed by Shaun5.0★Dec 2024

• "We had a fabulous stay, property was lovely and immaculately clean."

  There are lots of stairs and rooms are on different levels, plus it’s a short walking distance from the car park, but we understood this when we booked. Close to the town centre and walking distance to shops and pubs which was ideal. We paid for the car park using the pay by phone app and some of us got the early bird, but other members of the party were charged full price and we couldn’t figure out why. Only problem we had during our trip was the dishwasher wasn’t working (we only realised this after we’d fully loaded it). Overall a lovey stay, really great space and the added bonus is the sauna. Thanks

  Dear Karen Thank you so much for taking the time to share your review of your stay with us. We're delighted to hear that you had a fabulous time and enjoyed the property. We're sorry to hear about the issue with the dishwasher. We understand how frustrating this can be, and we apologise for any inconvenience it caused. We've since replaced the dishwasher to ensure that future guests don't encounter the same problem. We hope to have the opportunity to welcome you back in the future. Best regards, Jane & Chris Dixon Court Property Owner

  Reviewed by Karen4.7★Oct 2024

• "Worth noting somewhere to other customers how many stairs there are!"

  From the car park to the house as no toilet on the living area floor and outside steps to the property are steep! Some people may not manage this Perfect location in walking distance to main town. ! The car park does get busy just outside, others in walking distance though but would recommend to drop bags off first for ease! This time of year, heating didn’t need to be on in all rooms! It was like a sauna without the sauna initially

  Dear Nicola Thank you for taking the time to share your review of your recent stay. We appreciate your feedback, as it helps us continue to improve our services. We've taken your comments about the stairs and we'll ensure this information is clearly communicated to future guests. We're also pleased to hear that you enjoyed the location and found the property to be comfortable. Thank you again for your review. We hope to see you again soon! Best Regards Jane & Chris Dixon Court Property Owner

  Reviewed by Nicola5.0★Aug 2024

• "Dixons court was a very clean cut, modern apartment to stay."

  right in the middle of Ambleside with plenty of food and drinks places nearby.

  Thank you so much for your feedback we hope to welcome you again! Best Regards Chris & Jane Dixon Court Property Owner

  Reviewed by Adam4.7★Jul 2024

• "Overall a lovely place to base yourself to explore the area."

  The 9 of us had a great stay. The kitchen and the bathrooms were very good. Lots of space for wet weather gear and boots. Things that could be improved; the sofas in lounge and some of the beds need renewing soon. Bigger recycling bins outside would also be good.

  We're so glad to hear you enjoyed your stay! We take guest feedback very seriously, and we apologise for the inconvenience caused by the bed base that was damaged during the previous stay. We've replaced it now. We have Simba mattresses, which are still like-new since we purchased them just c. 12 months ago, so now the bed is fixed that should resolve the issue. We hope you'll choose to stay with us again soon! Property Owner

  Reviewed by Simon4.4★Jul 2024

• "Gorgeous apartment which was as described and was plenty big enough for the 12 of us staying."

  Great location and cheap parking right next to the building. Only took thing it was missing was a toilet on the middle floor as stated by others on previous reviews. Would recommend.

  Reviewed by Natalie Jayne4.4★May 2024

• "Had a great week here with family - 10 of us, all over 18."

  The property is in an ideal location, next to a car park where day tickets can be purchased cheaply each evening (though over the bank holiday weekend we avoided moving our cars since spaces were hard to find at that time). It is conveniently close to shops, pubs, bus stop and all local amenities. Rooms are well furnished and the property provides ample space, although the sitting area on the first floor is rather cramped for a large group. However, since the space is open plan and the kitchen and dining area are all together, this does mean the whole group can be close to each other. Table would not easily fit more than 10 people, though there is another small table nearby and stools for the kitchen counter. One bathroom is ensuite to the attic bedroom which means it is less easy to access for guests in other rooms, but there is a shower on each of the other floors, and two toilets on the lowest floor. Towels could do with replacing however, as mentioned in a previous review, as they are rough and worn, with one having a hole in it. The kitchen is well-equipped and there are plenty of glasses, crockery and cutlery etc. Only issue we had was that there were no dishes suitable for use in the microwave and more medium sized saucepans would have been useful. Overall the property is quirky and charming, and we would be happy to re-book if the occasion arose.

  Reviewed by Sarah5.0★May 2024

• "We came to Dixon Court for a big family reunion."

  We found the place wonderful - lots of space, very pretty decoration, cooking and dining area offering a natural and very pleasant centre.

  Reviewed by John4.4★May 2024

• "Fantastic house we all loved it."

  Perfect location would definitely recommend it.

  Reviewed by Linda4.7★Mar 2024

• "Dixons Court is a hidden gem in Ambleside, a perfect place for our group of five friends."

  We loved the local walks - very doable even on soggy February days - and really appreciated having restaurants, cinemas, and shops just a few steps away. The property’s layout is unusual thanks to its three floors, two staircases, and many nooks and crannies, but we liked its quirkiness. And it gave us a good communal space as well as plenty of privacy. The showers were great, the kitchen was well equipped, and the beds were comfortable. The one problem was the intrusive green light from a fire exit sign in one of the bedrooms (the double room which provides access to the second staircase), making it hard to sleep. Given fire regulations it’s probably impossible to do anything to mitigate that, but we thought we should mention it: perhaps whoever gets that room would do well to bring an eye mask.

  Hello, thank you for your kind and detailed feedback. We are delighted to hear that you enjoyed your stay at Dixons Court and found it to be a perfect place for your group of friends. We are sorry to hear about the issue with the green light from the fire exit sign in one of the bedrooms. You are correct it is due to the fire regulations, we will look into this to see if there is something we can do. We hope to see you again soon at Dixons Court and thank you again for choosing us. Property Owner

  Reviewed by Patricia5.0★Feb 2024

• "1.Excellent location."

  2. Cleanliness poor(under sofa , skirting, windows in kitchen, oven door) 3.Sauna good however no infra red.This feature was why we chose this property, we spent time from our holiday sourcing batteries for the remote( £7.40) which still didn't rectify the problem. 4.No plug in bedroom basin, hot water tap in downstairs shower room not working, toilet roll holder broken. 5.Top floor bedroom freezing, took a long time to heat , very uncomfortable. 6.One would expect for the price, supplies like toilet roll for 7 guests would be plentiful, very disappointed. 7. Towels not great, hole in one and one stained quality All of these issues could have been easily remedied , it is an accumulation of little things that affect your overall experience . We would suggest a few changes that would enhance the experience.. Sensor light to steps leading to front door the light only covers the door area, a little unsafe with pets and children. A more generous welcome basket, tea and coffee is a little poor at this price point ( underwhelmed). Checklist conducted prior to arrival, advise guests of any issues, eg Sauna no infra red. This property could be great but shouldn't rely solely upon its location and expect guests to overlook its unnecessary flaws.

  Dear Margaret Thank you for taking the time to provide such detailed feedback on your recent stay at our property. While we are thrilled you enjoyed the excellent location, we are sincerely sorry to hear about the various issues that affected your overall experience. We understand your disappointment and truly appreciate you bringing these points to our attention. We take all guest feedback very seriously and use it as an opportunity to improve our property and services. We apologise for the inconvenience and frustration they caused. We truly value your feedback and believe it will help us make significant improvements to the property and guest experience. We hope you will consider giving us another chance in the future, and we assure you that we will do everything we can to ensure your next stay is enjoyable and hassle-free. Thank you once again for your feedback. We wish you all the best. Sincerely, Chris and Jane Property Owner

  Reviewed by Margaret3.1★Dec 2023

• "Dixon Court was a wonderful home from home in Ambleside."

  The property was clean and extremely spacious, with all mod cons. The sauna in the house was such a great asset and very welcoming after a day of walking in the rain. There are great restaurants, pubs and shops on your doorstep, making this house a fantastic base. The only downside was trying to secure a space in the North Lake Car Park daily as this was very popular. We ended up parking opposite the Garden Centre, which was about a 10 minute walk away. Parking in the Lakes is problematic at the very best of times due to the amount of tourists so this is to be expected. We had a wonderful week at Dixon Court and despite the lack of parking adjacent to the property, we most definitely will return. Thank you!

  Thank you so much for your positive feedback. There are a few closer carparks which we’ve now added to the arrival instructions. We’ve found Lake Road carpark is usually quieter after 4pm. We’re really glad you enjoyed your stay and will hopefully come again :) Kind Regards Jane & Chris Property Owner

  Reviewed by Jacqueline5.0★Oct 2023

• "Would be helpful if tea towels were included, also some dish washer tablets and bin bags."

  Otherwise we had a very pleasant stay. Despite being on a main road the apartment was quiet. Handy for getting some food shopping, pubs and cafes, restaurants only a short walk away. Despite having to park on public car park this wasn’t a problem, we always found spaces, however, this could be a problem at a busier time of year.

  Thank you for your feedback. We take all comments on board. We provide a starter pack which includes tea towels, 1 dishwasher tablet and 2 bin bags etc and will make sure this is available for all future stays. Thank you and we’re really pleased you enjoyed your stay. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Linda4.7★Sep 2023

• "Brilliant property and fascillities only slightly let down by no toilet on the lounge/ bedroom floor."

  Constant up and down stairs for the toilet, whilst keeping you fit gets tiring by the end of the week. Overall a fantastic apartment in the heart of Ambleside made a family get together/celebration fantastic. I would highly recommend to anyone.

  Reviewed by Graham4.7★Jun 2023

• "Thank you for creating such a perfect little space."

  It was clean, well equipped, clean, well decorated and in a great location. I don’t think we would have changed anything! Will definitely keep it in mind for a future trip!

  Thank you for your kind comments, we are so pleased to read that you had such a lovely stay. We hope to welcome you again. The Lakes Cottage Holidays Owner Relations Team Property Owner

  Reviewed by Laura5.0★Jun 2023

• "Can't fault the property, very comfortable, will definitely be returning."

  Thank you for your kind feedback. We are pleased that you would like to return and look forward to welcoming you back. Owner Relations Expert Property Owner

  Reviewed by Val5.0★Jun 2023

• "Perfectly placed in the heart of Ambleside with all the facilities that a large group would need."

  Reviewed by Brendan4.7★Apr 2023

• "Some bedroom furniture needs attention."

  There were wires showing in room with bunk beds .They could easily have been reached by children from top bunk.This needs a cover asap.

  Hello Thank you for your feedback and generous score. The missing cover for the fire alarm sounder has been re-attached. Thank you for pointing this out to us. We have inspected the bedroom furniture following your review and believe you might be referring to a wardrobe drawer which wasn't closing properly this has been repaired. We hope you'd like to stay again :) Property Owner

  Reviewed by Douglas4.7★Mar 2023

• "We spent a week here in March and absolutely loved it."

  The flat is so much larger than it looks on the pictures and we had ample (too much) space for a group of 5 people. The flat could easily fit 12 people. The location is perfect for both local hikes and casual wanders around town. Although we had a particularly rainy week, we braved the wet and cold as we knew we'd come back to a warm living room where we could cosy up with some local bakes from The Apple Pie and have enough space to read and play board games. Already dreaming of coming back in the future.

  Thank you for your comments. It is lovely to hear that you enjoyed your stay. We hope to welcome you again. The Lakes Cottage Holidays Owner Relations Team Property Owner

  Reviewed by Veronique4.7★Mar 2023

• "Dixon Court was perfect, large enough for our family to enjoy quiet bedrooms, lots of family space, ideal location."

  Could not fault. Thank you

  Reviewed by Jo5.0★Feb 2023

• "We booked a 3 day mini Christmas break at this beautiful apartment in Ambelside."

  The first word we said when we entered the property was wow We were 6 ladies wanting to do some walks and this place was highly suited for that. We arrived early afternoon to snow covered mountains. Absolutely beautiful. We were not disappointed. The accommodation was perfect. 5 gorgeous bedrooms with great views off the dining room. The apartment was well equipped with everything you need for a few days away or longer. A super wine cooler which came in very handy. All the bedrooms were beautifully furnished to a very high standard and extremely comfortable beds. We cooked meals in the apartment because it just seemed daft going out to the local restaurants when we had that amazing view and balcony to sit on with our wine and take it all in. The log burning stove was also a real bonus. Very cosy in the evenings. Overall a fantastic stay. Very relaxing and would highly recommend this property. Forgot to say a two minute walk to our favourite pub. All us ladies agreed we would definitely make a return visit.

  Jackson PartyDec 2022

• "Hi, I would like to provide a review of Dixon Court, Ambleside."

  Following our three days spent there with family. The first thing is the location, right in the centre of Ambleside so no need to drive anywhere to take advantage of the shops and amenities which are all on your doorstep. The views from the rear balcony show you how close you are to the superb countryside Ambleside is famous for. Parking is in the public car park to the rear so its not far to carry your luggage. There are steps up to the main door and the accommodation is over three floors but that wasn't an issue for us. Its all been refurbished to a really good standard and keeps a lot of the original features you would expect. It was exceptionally clean and had everything we needed in the kitchen. The bathrooms are great and we loved the sauna. The lounge is a little small for 12 people but it's in with the kitchen and then an archway to the dining area so we had more than enough room. We will definitely be returning. Thanks

  Harrison PartyDec 2022

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