The previous tenant's trash... in the kitchen, no vacuum cleaner on site, worn, stained furniture. One night, a blind fell from the ceiling in the bedroom. With a little effort and cleanliness, this could be a nice apartment. Apparently, none of the complaint emails arrived (the previous ones did), and we were fobbed off on site, with the staff blaming each other and the landlord. The offer to have the apartment cleaned came two days before departure.