Dear Sir or Madam, the following information for your information: The key holder responsible for us could not be reached by email or telephone before our stay. When we arrived, it was emphasized several times that she was not responsible for us, but was only there to clean up. Everything half as wild. But then the really outrageous sentence, whether we as Germans couldn't speak German and were too stupid to come into the house. In addition, a deposit of €200 was collected in cash